Quality & Innovation Analyst

AbleNet•Roseville, MN

4h•$67,000 - $81,000

About The Position

The Quality & Innovation Analyst supports data-informed decision-making, continuous improvement, and operational excellence within the Service Excellence Department. Reporting to the Senior Manager, Communications and Projects, the role helps ensure consistent coverage, compliance, and auditing across teams and workflows. The analyst also supports strategic initiatives and special projects focused on quality improvement, process innovation, and departmental efficiency, while advancing the department’s guiding principles and its approach of continuously listening, learning, and improving. The position is full-time and exempt, averaging 40 hours per week; additional hours may be required as necessary. Full-time onsite presence is required during introductory onboarding and training. Hybrid or remote arrangements may be considered after that period. Up to 10% domestic travel may be expected. Physical requirements include up to eight hours of computer keyboarding per day.

Requirements

At least 1 year of experience with Salesforce.
Strong organizational and multitasking skills.
Excellent written and verbal communication abilities.
Ability to adapt and work effectively in a dynamic, team-based environment.
High attention to detail and accuracy.
Proficiency with Salesforce, Microsoft Office Suite, or other enterprise platforms.
Ability to work full-time, averaging 40 hours per week, with additional hours as necessary.
Ability to meet the physical requirement of up to 8 hours of computer keyboarding per day.

Nice To Haves

Bachelor’s degree preferred, but not required.
At least 1 year of training experience preferred, but not required.
At least 1 year of medical funding experience highly preferred.

Responsibilities

Support operational consistency by following established processes and quality standards.
Participate in project-based work under the direction of the Senior Manager, Communications and Projects.
Assist with cross-functional initiatives, including process improvements, technology pilots, and quality enhancement projects.
Conduct communication and workflow audits, and support legacy files through the funding process on a project-by-project basis.
Provide feedback and recommendations based on field experience to support innovation and efficiency goals.
Ensure compliance with HIPAA, FERPA, and applicable internal and external regulations.
Provide floating coverage across functional teams during PTO, compliance training, or increased workload.
Maintain accurate and organized documentation in accordance with departmental and regulatory standards.
Provide support to the Quality & Innovation team as needed.
Perform other duties as assigned.