Quality Improvement Specialist

Jefferson County•Lakewood, CO

2d•$70,000 - $85,000•Hybrid

About The Position

The Quality Improvement Specialist leads quality improvement activities across Jefferson County Public Health (JCPH) and leads initiatives to foster a culture of quality. This position is house within the Center for Strategy and Excellence and serves as an internal consultant to all public health work areas, working with staff at every level to understand processes, identify areas for improvement, and guide teams through meaningful changes to improve efficiency, cost, and quality. This role is also responsible for building the standards, systems, and staff capacity to foster and sustain a culture of quality through continuous improvement.

Requirements

3 years of professional experience in roles related to quality improvement, project management, change management, organizational development, or similar work.
Bachelor's degree in a related field (public administration, public health, business, organizational psychology, or similar).
An equivalent combination of education and experience is acceptable.
A valid Colorado driver’s license is required for positions that drive on County Business in either a county or personal vehicle within 30-days of hire or beginning to serve as an intern or volunteer.
Offer of employment is contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references for all positions.

Nice To Haves

Lean Six Sigma Certification (Black Belt)
Project management experience; credentials such as PMP, CAPM, or PRINCE2 are a plus
Experience applying human centered design to improve services, processes, or programs
Certification in change management (Prosci, CMMP, or others)
Experience conducting cost–benefit, cost-effectiveness, or return-on-investment (ROI) analyses.
Excellent communication, collaboration, and facilitation skills.
Exceptional ability to build rapport, trust, and psychological safety rapidly across diverse staff groups.
Strong coaching skills with the ability coach up; motivation to develop the capacity of others.
Ability to succeed in a complex public sector environment.
Strong sense of accountability; ability to be self-directed.
High tolerance for ambiguity and change.

Responsibilities

Apply consistent quality improvement QI and human centered design methods to lead teams in quality improvement cycles that are impactful, efficient and repeatable.
Develop and operationalize organizational quality improvement guidance, frameworks, and continuous improvement priorities.
Create the reporting and monitoring systems needed to evaluate improvements. Synthesize and communicate results of quality improvement initiatives and offer recommendations for continuous quality improvement.
Champion quality improvement through department initiatives that bring visibility, excitement, and motivation to quality improvement. Provide regular training, coaching and guidance to staff and leadership to promote the skills to effectively participate in quality improvement activities.
Partner with departmental leaders as a subject matter expert to support the development and implementation of strategic initiatives and improvements, as assigned.