Quality Improvement Manager - Residential

Community Connections • Washington, DC

1d

About The Position

The Quality Improvement Manager – Residential is responsible for facilitating the integration of quality and compliance activities across residential programs, including Housing Support Care Management, Community Residential Facilities, Permanent Supportive Housing, the Coordinated Street Outreach Network, and voucher programs. This role emphasizes collaboration with multidisciplinary teams to promote high-quality, client-centered services and ensure adherence to regulatory standards. Key functions include audit preparation, investigations, monitoring, data collection and analysis, reporting, and overseeing grievances. This position also involves the development and implementation of relevant training. In addition to role responsibilities, each staff member of Community Connections has the following responsibilities as a part of their employment: Models and reinforces Community Connections mission to provide behavioral health, residential services, and primary health care coordination for marginalized and disenfranchised women, men, youth, and children living in the District of Columbia, many of whom are coping with challenges including mental illness, addiction, and the aftermath of trauma and abuse. Models and reinforces Community Connections values of quality, innovation, respect, equity, and integrity daily. Reinforces Community Connection’s commitment to diversity, equity, and inclusion. Protects the privacy of our consumer’s protected health information by maintaining compliance with HIPAA and other relevant CC related IT security regulations. Completes and stays current on role specific and organizational wide training. Performs other duties as assigned on an as-needed basis.

Requirements

• Bachelor's degree in a field related to human services required.
• Strong written communication skills and attention to detail required
• Strong interpersonal skills with the ability to foster collaboration, build trust, and effectively partner with multidisciplinary teams
• Ability to remain organized in a fast-paced environment while effectively managing priorities and meeting deadlines
• Excellent problem solving and communication skills
• Highly driven and self-directed, with the ability to proactively identify needs and independently execute tasks
• Ability to maintain an appropriate level of authority while effectively engaging and collaborating with program leadership, clinical leadership, and frontline staff
• Demonstrated skills collecting data, measuring outcomes, identifying themes, and communicating these in a clear and concise manner

Nice To Haves

• Master’s degree in field related to human services preferred
• Knowledge of residential regulatory standards, contracts, and policy strongly preferred
• Demonstrated experience working with or within HUD (U.S. Department of Housing and Urban Development), DHS (Department of Human Services), or DBH (Department of Behavioral Health) programs, systems, or initiatives highly desired.
• Experience working with HTH, HMIS, and/or Yardi database systems preferred
• Direct experience supporting adults with mental health and/or substance use disorders preferred

Responsibilities

• Assist with the development, implementation & coordination of quality improvement/assurance systems
• Collect and organize program data and provide recommendations for continuous program improvement
• Support the implementation of regulatory standards to promote compliance for agency certification, accreditation, and contracts
• Assist in researching evidence-based best practices in case management and housing, employment, life skills, youth, and mental health/substance abuse programming
• Coordinate and complete reviews of individual client records (case reviews & internal audits) to assess compliance with contractual requirements and evaluate the quality-of-service provision
• Manage client grievances and unusual incidents, review actions taken by program staff, and develop recommendations for corrective action
• Review database systems for data quality management of electronic client records
• Assist with audit preparation, reporting, and investigations
• Develop and implement relevant trainings/ education materials and support online training initiatives
• Attend internal and external meetings as required to stay abreast of agency program developments and industry best practices
• Support Special Projects as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level