Quality Improvement Investigator

Special Citizens Futures Unlimited•Yonkers, NY

2d•Onsite

About The Position

Join our team as a Quality Improvement Investigator and play a key role in driving quality, compliance, and continuous improvement across our organization. In this impactful position, you will lead incident investigations, collaborate with agency leadership, support regulatory compliance efforts, and contribute to initiatives that enhance services and outcomes for the individuals we support. This is an excellent opportunity for a detail-oriented professional who is passionate about problem solving, quality assurance, and making a meaningful difference in the community.

Requirements

GED/High School Diploma, bachelor’s degree in human services or related field preferred
Knowledge of OPWDD and NYS Justice Center regulations
Progressive experience working with I/DD population
Demonstrated competency in written, verbal, organizational, computer, and computational skills, with knowledge of Microsoft Word, Outlook, Excel and EHR software
Must be detail oriented, self-driven and work both independently and as part of a team
Flexibility of work location with the ability to travel
Must have flexible working hours and be able to work outside normal business hours, as needed
Maintains professionalism and confidentiality at all times
AMAP, SCIP, CPR and First Aid certification and maintenance of same, as required
Experience working with OPWDDs incident management software (IRMA) preferred
Must have Incident Investigator certification or be able to complete course and pass certification exam within 3 months of hire.
Successful completion of criminal background history and fingerprint examination; a valid NYS driver’s license to Agency standard
Excellent communications skills, both written and verbal
Completion of other tasks as requested

Nice To Haves

bachelor’s degree in human services or related field
Experience working with OPWDDs incident management software (IRMA)

Responsibilities

Conduct, coordinate, and document incident investigations
Complete, organize, and submit incident packets and reports within regulatory time frames
Liaisons with all departments within the agency as needed
Participates in internal audits of each agency program, including visits, writing deficiency notes, conferencing with managers to review deficiencies, reviewing corrective actions and providing support for needed follow up
Safeguards the security and confidentiality of all documents and protected health information held by the Compliance Department in accordance with OPWDD and OMIG regulations.
Ensure treatment plans are in accordance with OPWDD regulations
Active participation within Committees as assigned by the Chief Compliance Officer
Comply with applicable federal and state legal requirements, standards, guidelines, all Special Citizens policies and procedures including the Agency’s Quality Assurance Plan, Compliance Plan, Code of Business Conduct and Ethics, HIPPA, and program and billing documentation standards