Quality Improvement Documentation Specialist

Children & Families of Iowa • Council Bluffs, IA

1d

About The Position

The Quality Improvement Documentation Specialist works under the Family-Centered Services (FCS) Program Director to design, manage, and enhance quality improvement activities for the FCS program. In collaboration with the quality assurance and improvement team, this role supports compliance with contract, licensing, and accreditation standards and identifies opportunities for continuous quality improvement.

The specialist reviews and tracks program documentation, supports staff with documentation and compliance guidance, assists with training, and works with the Program Director and QA team on process improvements. The role also coordinates subcontractor case documentation and collaborates with intake, billing, training, staff, leadership, and external agencies to support consistent and compliant program operations.

Requirements

• Bachelor’s degree in a human services or related field.
• Strong ability to review reports for accuracy, identify discrepancies, and implement corrective actions.
• Highly organized, precise, and thorough approach to work.
• Proficiency in database management and electronic health records systems.
• Ability to generate reports, track data trends, and interpret compliance requirements.
• Strong Microsoft Excel and data management skills.
• Excellent written and verbal communication skills, including the ability to train and support staff on compliance requirements.
• Ability to present information clearly to internal teams, leadership, and external agencies.
• Valid driver’s license and reliable transportation for occasional travel.
• Ability to handle confidential information with professionalism and discretion.
• Ability to work independently and collaboratively.

Nice To Haves

• Experience in quality improvement, compliance, accreditation, or licensing procedures.
• Supervisory experience or leadership in a quality assurance role.
• Technical writing experience and strong documentation skills.
• Experience with EHR systems such as PIMSY or Jarvis.

Responsibilities

• Maintain an up-to-date understanding of FCS contract requirements, licensing standards, and accreditation standards.
• Review monthly case reports for accuracy, professionalism, and compliance, and provide feedback to staff, supervisors, and program leadership.
• Provide FCS staff with guidance on documentation, reporting procedures, and compliance requirements.
• Develop and maintain a tracking system for timely and accurate report submissions.
• Participate in monthly Quality Assurance meetings and report key updates and compliance trends to leadership.
• Assist in training new and existing staff on quality standards and documentation best practices.
• Work with the FCS Program Director and QA team to identify program improvements and implement process changes.
• Provide ongoing staff training and retraining on professional documentation aligned with evidence-based practices.
• Cross-train with other QA team members and provide coverage as needed.
• Collaborate with intake, billing, and training teams to support consistency and efficiency across program components.
• Maintain a weekly report of missing documentation and facilitate follow-up with staff.
• Oversee subcontractor case management and ensure timely receipt, review, and submission of required documentation.
• Establish and maintain a tracking system for subcontracted cases and compliance with FCS and DHS reporting obligations.
• Communicate with subcontractors and internal staff to ensure reporting expectations are met.
• Maintain required training and certifications under licensing and accreditation standards.
• Handle confidential information professionally and discreetly, and support strong communication across intake, billing, and quality assurance teams.

What This Job Offers

• Job Type: Full-time