Quality Improvement Coordinator (In Office Position)
About The Position
FirstLink is looking for a dedicated professional to join our team as Quality Improvement Coordinator. The Quality Improvement Coordinator supports service quality, operational compliance, and data integrity across all FirstLink's programs. This role is responsible for monitoring contact center interactions, reviewing documentation, identifying service delivery trends, supporting accreditation and quality assurance activities, and assisting with operational reporting and performance improvement efforts. This position provides essential support to improve the delivery of compassionate care on the local 988 Suicide & Crisis Lifeline and 211 Information & Referral Helpline. Make a difference in the lives of others everyday! Are you ready for an exciting opportunity? Apply today!
Requirements
- Must have a high school diploma or GED
- Must be 18 years of age or older
- Must be able to read, write, and follow oral or written instructions
- Minimum of 6 months' working experience in a call center, customer service, human service, or mental health field
Responsibilities
- Monitoring contact center interactions
- Reviewing documentation
- Identifying service delivery trends
- Supporting accreditation and quality assurance activities
- Assisting with operational reporting and performance improvement efforts
Benefits
- Employee Assistance Program
- 100% paid health, dental, and vision insurance (for the employee only)
- Long-term and short-term disability
- Life insurance
- 12 days of paid time off, 8 hours accrued per month during the first calendar year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
