Quality Improvement Coordinator

Caritas Family Solutions•Belleville, IL

1h•Onsite

About The Position

Welcome to your opportunity to change the world! If you have a servant’s heart and want to be part of something truly special, then Caritas Family Solutions needs you. We have been serving the people of Illinois since 1947 and have over 500 committed and mission-driven team members. At Caritas, we do not hire people for jobs; we find new team members for rewarding and life-changing careers that make the world better. If you are kind, patient, and ready to make a difference, we would love to meet you! This role serves as a key administrative and operational support position that helps ensure the Quality, Compliance, and Quality Improvement functions operate efficiently and effectively.

Requirements

High school diploma or equivalent with relevant professional experience.
Minimum of three years of administrative experience. Relevant education and experience may be considered in combination.
Strong active listening, critical thinking, reading comprehension, written and verbal communication skills, and the ability to monitor and evaluate processes for continuous improvement.
The ability to read, write, and communicate effectively in English is required.
Ability to coordinate activities with others, build positive working relationships, provide excellent internal customer service, and demonstrate awareness of the needs and perspectives of colleagues and stakeholders.
Sound decision-making under time constraints, manage competing priorities and deadlines, analyze systems and processes, evaluate performance data, and recommend improvements that support organizational goals.
Strong time management and organizational skills are required, including the ability to manage multiple projects and responsibilities simultaneously while meeting deadlines.
Candidates should possess the ability to evaluate processes, identify quality concerns, troubleshoot issues, maintain data integrity, and support performance measurement and reporting activities.
Proficient Computer Skills In: Microsoft Excel, Outlook, PowerPoint, Word, Teams, and database management software.
Demonstrates an understanding of trauma-informed principles and supports interactions that promote safety, trust, collaboration, empowerment, and respect for clients and colleagues.
Access to reliable transportation: Required.
Access to a reliable automobile: Required.
Proof of continued insurance: Required.
Valid driver's license: Required.

Nice To Haves

Associate degree in Administration or a related field. Relevant professional experience may be considered in lieu of formal education.
Experience supporting quality improvement, compliance, reporting, or administrative operations.

Responsibilities

Perform manual data entry for surveys, client outcome measures, and record review activities when data cannot be collected electronically.
Upload, organize, label, and maintain compliance and quality-related documentation.
Provide administrative support to Quality Improvement, Safety & Risk, and other quality-related committees.
Coordinate policy review cycles and manage policy uploads within designated systems.
Generate routine compliance, quality, training, audit, and performance reports.
Maintain quality dashboards, databases, and tracking tools to ensure information is accurate and current.
Assist with performance dashboards, scorecards, Quality Improvement Plan reporting, and organizational fact sheets.
Support quality improvement initiatives, KPI tracking, outcome measurement, and continuous improvement efforts.
Analyze and report trends related to compliance concerns, incidents, and risk management indicators.
Support quality assurance, reporting, and data integrity activities within the electronic health record system.
Coordinate legal holds, records requests, subpoenas, and other information requests.
Build collaborative relationships across departments to promote a culture of quality, compliance, accountability, and continuous improvement.
Perform additional duties as assigned.