Quality Improvement and Innovation Coordinator, Evaluation (Temporary))

Family Health Centers of San Diego•San Diego, CA

3d•Hybrid

About The Position

Family Health Centers of San Diego (FHCSD) is seeking a Quality Improvement and Innovation Coordinator, Evaluation for a temporary position. This role supports the implementation of quality improvement projects under the direction of Quality Improvement leadership. The coordinator will provide in-person training and support for new workflows, assist in developing educational resources for staff and patients, and conduct patient chart reviews to monitor compliance and identify trends. The position involves participating in pilot projects, educating staff on quality measures, and potentially providing direct patient education or care as part of pilot programs. Building professional relationships with clinic staff and leadership is key, as is maintaining familiarity with external quality measures like NCQA HEDIS and HRSA UDS. The role also includes performing other assigned duties.

Requirements

Bachelor's degree required.
Traveling between sites and other locations is required as an essential function of the job.
Must have a car, a valid California driver’s license, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended.
An acceptable driving record is also required.
At least 1 year of experience working in health care system with exposure to clinical quality measures.
Strong interpersonal and communication skills.
Ability to provide education to staff and patients in manner that is professional and motivating.
Ability to work with multiple departments in-person and virtually.
Able to work well independently and within a team.
Ability to work on multiple projects and, with direction from supervisor, adapt to changing priorities.
Familiarity with quality measures and approaches to care gap closure.
Knowledge of electronic health record systems.
Familiarity in use of MS Excel, PowerPoint, and Word.

Nice To Haves

Bilingual in English and Spanish is highly preferred.

Responsibilities

Work with clinic staff and leaders to support implementation of quality improvement projects.
Provide in person training and support to implement and sustain new workflows.
Assist with developing new educational resources and materials for patients and clinic staff to assist with closing care gaps.
Complete patient chart reviews in EHR and CMIS to monitor for compliance and identify trends in documentation.
Participate in developing pilot projects to support quality improvement and innovation initiatives across departments.
Provide education on quality measures and care gap closure to clinical and non-clinical staff in support of quality improvement initiatives.
Act within clinical scope to provide education or care to patients as part of quality improvement pilot programs (if applicable).
Develop and maintain professional relationships with clinic staff and leadership.
Maintain familiarity with quality measures from external agencies, such as NCQA HEDIS and HRSA UDS.
Performs other duties as assigned.