Quality Improvement Analyst, Mid

Acentra Health, LLC•UNAVAILABLE, UNAVAILABLE

About The Position

The Internal Quality Improvement (QI) Specialist is responsible for supporting and fostering an environment of continuous quality and process improvement. This role ensures the quality, efficiency, and compliance of internal processes by developing and implementing improvement plans, tracking performance, and leading data-driven initiatives. The QI Specialist helps improve the standardization of work, seamless workflows, and evaluates for efficient case review processing. The specialist will focus on data analysis and reporting while actively promoting enhancements to manual work and cross team collaboration. This position plays a key role in ensuring that lessons learned and best practices are shared internally advance the effectiveness of the internal quality improvement and overall program.

Requirements

Bachelor’s degree required
Requires 3 or more years of quality improvement experience, with an emphasis on performance measurement systems
Lean/Six Sigma Green Belt or higher, Lean/Six Sigma certification and an understanding of Lean/Six Sigma processes and tools
Experience using Microsoft Office 365 applications; including SharePoint Lists and Microsoft Power Applications
Demonstrated use of quality improvement tools to create effective change
Strong project management, communication, collaboration, problem-solving, conceptual and analytical skills
Proficiency in Microsoft software applications (Word, Excel, PowerPoint, Access).
Strong verbal and written communication skills.
Ability to collaborate effectively with diverse audiences, including physicians, nurses, health professionals, administrators, product developers, business analysts, and non-technical staff.
Exceptional skills in communication, organization, facilitation, and teamwork.
Strong critical thinking and problem-solving abilities.
Knowledge of Lean/Six Sigma models and methods to identify and suggest opportunities for improvement and automation.
Ability to interact with internal and external customers professionally and courteously, even under hectic and changing conditions.
Function as a Subject Matter Expert for automation opportunities, providing suggestions and collaborating with team members to remove barriers to automation services.
Ability to organize, synthesize, and analyze substantial amounts of information and data and create project plans.
Attentiveness to deadlines and the ability to prioritize in a fast-paced environment.
Outstanding organization skills and attention to detail.

Responsibilities

Identifies improvement opportunities through data analysis and performance monitoring, and facilitates and leads data‑driven projects within the Internal Quality Improvement Program (IQIP).
Delivers regular project report‑outs to leadership and stakeholders, summarizing progress, risks, barriers, and data‑supported results.
Responsible for helping to create Lean/Six Sigma monitoring reports which include data trends and analysis using Microsoft Office 365 apps and automation tools where possible while coordinating with the appropriate team members to ensure compliance with contract deliverables, critical indicators (CI), and process efficiencies.
Works closely with team members to establish project plans with timelines, drive projects, and maintain process improvement strategies that reflect Lean/Six Sigma concepts.
On a monthly basis, prepares and provides data analysis of Key Performance Indicators (KPIs) to Senior Management and contracting officer representatives.
Provides guidance and expertise to project teams and continuous improvement oversight to team members by monitoring individual project plans, offering mitigation plans and solutions when potential threats/risks are identified, and suggesting improvement strategies, efficiencies, and automation options.
Responsible for assisting and monitoring Root Cause Analysis (RCAs) and any other Quality Improvement activities conducted as required for assigned contracts by team members and identify automated solutions when possible.
Provides support and guidance to team members during meetings with internal customers.
Assists, as needed, in the development and implementation of quality improvement plans.
Responsible for maintaining documented standards of performance and identifying all deviations from the quality improvement plan.
Maintains working knowledge of the current contract and deliverables to ensure compliance. Interacts with stakeholders during changing conditions to maintain alignment, gather input, and ensure project continuity.
Assists in the development of Lean/Six Sigma process improvement tools that will produce quantitative and qualitative data and findings to validate compliance and competence.
Suggest opportunities for automation based on knowledge of quality improvement models and methods (e.g., rapid cycle improvement, quality measurement and reporting, plan-do-study-act, DMAIC).
Facilitates quality activities, provides continuous improvement consulting services to internal customers, employs knowledge of performance improvement strategies, principles, methodology, techniques, and data analysis.