Quality Improvement Advisor, Medical Quality Leadership & Practice

Vancouver Coastal Health • Vancouver, BC

4d • CA$39 - CA$56 • Onsite

About The Position

The Physician Quality Improvement (PQI) initiative is a partnership between Vancouver Coastal Health, Providence Health Care, and the Specialist Services Committee (SSC). Reporting to the Manager, Physician Quality Improvement within Medical Quality Leadership & Practice, the Quality Improvement (QI) Advisor is responsible for the design, development, implementation, and evaluation of the PQI & Spread QI education strategy in accordance with SSC mandate. The SSC strategies may include but are not limited to, engaging with medical staff to discuss, prioritize and act on system improvement opportunities; supporting medical staff and project teams in Quality Improvement (QI) initiatives to build capacity in QI skills and leadership; and strengthening physician capability to participate in quality planning, quality improvement, and broader medical quality initiatives. This includes collaborating with staff from PQI & SQI, SSC Central, Learning Technologies and key partners to identify learning gaps and develop learning objectives such as QI and Change Management competencies. The QI Advisor determines educational delivery methods which may include online and blended learning education programs and training modules using a variety of learning modalities, adapting educational approaches to meet the diverse learning needs, experience levels, and practice contexts of medical staff, and ensures educational strategies address the needs of medical leadership across various departments. The role supports the application of data-informed improvement approaches and emerging quality infrastructure initiatives by helping medical staff develop the knowledge and skills needed to use data, measurement, and improvement methodologies to advance quality and system performance. This work is framed within VCH’s commitments to our pillars of Indigenous Cultural Safety, Anti-Racism, Equity, Diversity and Inclusion, and Planetary Health.

Requirements

• Three (3) to five (5) years’ recent, related experience in adult learning and development, quality improvement implementation, and evaluation.
• Bachelor’s degree in a healthcare discipline, business administration, or other related field, or an equivalent combination of education, training, and experience.
• Demonstrated knowledge of quality improvement, change management and project management practices, tools, and methodologies.
• Demonstrated expertise in developing education strategy in collaboration with designated partners with a focus in developing quality improvement training.
• Ability to assess, design, implement and evaluate curriculum, learning strategies, and methodologies, including education plans, educational materials, resources, and lesson plans.
• Demonstrated knowledge of adult education principles, best practices and content design using a variety of methods (e.g., blended learning strategies such as online curriculum design, videos, and interactive education delivery).
• Experience working with a Learning Management System (LMS), e.g., Moodle.
• Demonstrated ability to use interactive teaching methods to engage learners and facilitate critical thinking and problem resolution.
• Demonstrated superior oral and written abilities with a variety of audiences.
• Ability to work effectively in both self-directed and team environments.
• Understanding of health care disciplines and networking abilities to support enhanced educational practices and programming.
• Develops and maintains strong relationships with key internal and external partners to promote and enhance services provided with sensitivity to diversity and indigenous lens.
• Practices the recognition, inclusion and support of all types and aspects of diversity at all stages of engagement, with an understanding of the issues faced by people from equity-deserving groups.

Nice To Haves

• Lean, Six Sigma or related professional certification is an asset.

Responsibilities

• Identify learning needs and strategies around QI and change management.
• Design, develop, and deliver QI educational programming to increase capability and capacity for medical staff leadership.
• Design and develop instructor led, eLearning, and blended courses.
• Develop project plans for training program development.
• Perform skill/competency task analysis.
• Determine specific learning objectives.
• Write and sequence learning objectives.
• Develop and test training materials to support educational programming (i.e. lesson plans, activities, eLearning modules, etc.).
• Teach and facilitate training sessions.
• Develop evaluation measures to continuously improve based on feedback and outcome measures.
• Use multipronged educational strategies including one-to-one learning, workshops, courses, on-line programs, experiential learning, etc. to develop a blended educational approach that includes education materials and associated facilitator guides to address the specific learning requirements.
• Utilize best practices in educational learning theory and instructional design methodology suited for blended learning course development.
• Develop new ways to make courses and instructional media delivery more effective, efficient, engaging, interactive and beneficial to a diverse audience.
• Provide expertise in adapting current curricula to alternative delivery channels such as e-learning, self-study packages, virtual, etc.
• Coach and support subject matter experts to develop and revise teaching materials to effectively deliver on learning objectives.
• Organize and facilitate quality education events in collaboration with local, internal, and external partners.
• Responsible for ongoing continuous evaluation and improvement of educational programs, content and services.
• Implements an evaluation process to ensure the educational approach addresses the overall learning requirement, achieves desired learning outcomes and that participants find the learning is relevant and meaningful.
• Creates opportunities for medical staff to pursue ongoing training.
• Provides reporting related to organizational targets for medical staff QI training.
• Perform other related duties as assigned.

Benefits

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level