Quality Improvement Advisor II

Mountain Pacific • Phoenix, AZ

9d • $70,000 - $95,000 • Remote

About The Position

As a full-time, 40-hour-per-week position, the QIA II serves as the client’s strategic consultant and quality improvement coach, acting as the primary partner within Mountain Pacific to drive organizational alignment, navigate contract performance, deliver tailored service solutions, and facilitate collaborative problem-solving. This position will be working with the Indian Health Service (IHS), tribally-managed and Urban Indian Organization (UIO) health clinics. As such this position is responsible for establishing and communicating clear expectations on the roles and responsibilities to the client of the services Mountain Pacific will provide; ensures client expectations are met with a high degree of customer satisfaction. This position is responsible for meeting internal and external metrics associated with assigned contracts.

Requirements

• Excellent organizational, communication, and facilitation skills.
• Ability to create and monitor project management work plans and timelines.
• Demonstrated experience in Quality Assurance (QA), and Performance Improvement (PI), including identifying improvement opportunities, developing and implementing structured improvement projects, and applying quality improvement methods through the full improvement cycle.
• Minimum of 7 years' experience working with healthcare providers.
• Understanding of healthcare policy.

Nice To Haves

• Bachelor's degree
• Experience working with Indian Health Service (IHS), tribally operated healthcare organizations, and Urban Indian Organizations (UIOs).

Responsibilities

• Serves as the client’s strategic consultant and quality improvement coach.
• Acts as the primary partner within Mountain Pacific to drive organizational alignment, navigate contract performance, deliver tailored service solutions, and facilitate collaborative problem-solving.
• Works with the Indian Health Service (IHS), tribally-managed and Urban Indian Organization (UIO) health clinics.
• Establishes and communicates clear expectations on the roles and responsibilities to the client of the services Mountain Pacific will provide.
• Ensures client expectations are met with a high degree of customer satisfaction.
• Meets internal and external metrics associated with assigned contracts.

Benefits

• 401(k) with an automatic 3% employer contribution
• Medical, Dental, Vision, Life, Flex Spending Account, Dependent Care Account, Health Saving Account, and 529 Plan
• Paid Vacation, Sick, Holiday, Short-Term Disability and Long-Term Disability Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level