Quality Improvement Administrator

Lifetime Assistance • Rochester, NY

1d • Hybrid

About The Position

Lifetime Assistance – Quality Improvement (QI) Administrator. At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it’s a chance to transform lives, including your own.

Requirements

• Bachelor’s degree in Human Services, Healthcare Administration, Public Health, Business Administration, Quality Management, or a related field required
• At least ten years of progressively responsible experience in quality improvement, quality assurance, regulatory compliance, program evaluation, or a related function within human services, healthcare, or another highly regulated environment.
• Demonstrated leadership experience, including leading teams, establishing expectations, developing staff, managing performance, and guiding others through organizational change.
• Advanced knowledge of OPWDD regulations, quality standards, New York State regulatory requirements, and survey processes.
• Proven success leading quality improvement, regulatory compliance, and performance-improvement initiatives within complex, multi-program, or multi-site environments.
• Experience developing, implementing, monitoring, and evaluating Plans of Corrective Action, compliance work plans, quality initiatives, or comparable organizational-improvement strategies.
• Ability to analyze incidents, investigations, regulatory findings, and organizational data to identify trends, assess risk, determine root causes, and develop effective preventive strategies.
• Strong analytical, critical-thinking, problem-solving, and decision-making skills.
• Exceptional written and verbal communication, consultation, and relationship-building abilities.
• Ability to translate complex regulatory requirements into clear, practical operational expectations.
• Sound judgment and the ability to navigate complex operational and regulatory challenges.
• Ability to influence stakeholders, foster accountability, and drive measurable, sustainable improvements across the organization.
• Valid driver’s license and reliable transportation required.
• Ability to routinely travel to agency program sites and other locations as necessary.
• Ability to lift and carry up to 15 pounds as needed.
• Must successfully meet all applicable background-check and clearance requirements, including criminal history/fingerprinting, State Central Register, Staff Exclusion List, and Mental Hygiene Law checks.

Nice To Haves

• Master’s degree in a related field preferred.

Responsibilities

• Serve as the agency’s primary internal resource on OPWDD regulations, quality standards, survey expectations, and emerging compliance risks.
• Develop and execute an annual agency-wide quality and compliance work plan based on regulatory priorities, organizational risks, previous findings, incident trends, and agency growth.
• Monitor regulatory developments and translate new or changing requirements into clear policies, procedures, training, operational expectations, and leadership guidance.
• Partner with program leadership to identify compliance vulnerabilities, quality concerns, and operational challenges and develop practical, sustainable solutions.
• Establish and oversee an internal mock-survey program modeled on OPWDD review practices, including unannounced program and site reviews when appropriate.
• Analyze survey findings and oversee the development, implementation, monitoring, and validation of Plans of Corrective Action.
• Identify gaps among regulatory requirements, agency policies, documented plans, and actual program practices.
• Confirm that corrective actions and improvement initiatives result in sustained changes in practice and measurable improvements.
• Analyze incidents, allegations, investigations, findings, and corrective actions to identify trends, recurring concerns, and emerging organizational risks.
• Facilitate or participate in root-cause analyses involving serious, recurring, or high-risk incidents.
• Evaluate whether investigations identify underlying causes and whether resulting corrective actions are specific, measurable, and designed to prevent recurrence.
• Develop, monitor, and evaluate preventive interventions intended to reduce incidents, strengthen program practices, and minimize organizational risk.
• Share lessons learned and effective practices across programs so findings in one area can support prevention throughout the agency.
• Develop, analyze, and report key quality and compliance measures, including incident trends, repeat incidents, regulatory findings, survey outcomes, corrective-action effectiveness, and other indicators of organizational risk.
• Present quality findings, trends, recommendations, and progress updates to senior and executive leadership.
• Use performance data and outcomes to evaluate improvement efforts and recommend additional audits, training, operational reviews, or leadership interventions.
• Participate in the planning and implementation of new programs, service expansions, and significant agency initiatives to proactively identify and reduce regulatory and quality risks.
• Provide leadership, supervision, coaching, performance management, and professional development to the Quality Improvement team.
• Deliver regulatory education and technical guidance to Directors, Managers, frontline leaders, and other stakeholders, including participation in New Employee Orientation as applicable.
• Collaborate with program operations, Human Resources, Learning & Development, clinical leadership, and other departments to implement effective preventive and corrective strategies.
• Build strong working relationships across the organization and influence stakeholders at all levels to support accountability and sustainable change.

Benefits

• No-Premium Health Insurance
• Tuition assistance
• scholarships — 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester
• micro-credential stipends up to $750
• SUNY partnerships
• Paid Training & Coaching
• Career Growth opportunities
• Generous paid time off
• Supportive scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Senior