Quality Improvement Administrator

Mozaic•Auburn, NY

8d•Onsite

About The Position

Mozaic (a Chapter of Arc NY) is looking for a full-time Quality Improvement Administrator who will be a member of the senior management team and Corporate Compliance Officer. This role is responsible for leading agency-wide quality improvement efforts, including identifying risk areas and developing plans to mitigate them. The Administrator oversees audits, surveys, and implementation of the agency's Quality Assurance and Improvement Plan. This position serves as a regulatory compliance resource, ensures person-centered services, and acts as a backup Agency Investigator in accordance with 624 and 625 regulations. Additionally, the Administrator serves as the agency's Privacy Officer and Corporate Compliance Officer, reporting directly to the Board of Directors.

Requirements

Bachelor's Degree in Human Services or a related field and 3 years of experience in the developmental disabilities field, OR Associate's degree and 5 years of experience required.
Experience with establishing standards and quality measures is recommended.
Familiarity with OPWDD regulations and/or quality assurance activities preferred.

Responsibilities

Leads agency-wide quality and compliance efforts, including audits, risk management, regulatory support, and continuous improvement initiatives.
Supports departments, monitors performance, ensures corrective actions, and serves as a liaison on quality and compliance matters.
Participates in agency committees, oversees policies, and engages with external quality networks.
Develops and implements privacy policies, manages privacy complaints, and ensures compliance with all regulations regarding access to and amendment of Personal Health Information (PHI) as the agency's HIPAA Privacy Officer.
Oversees requests from individuals, legal entities, and public authorities, ensuring all are handled according to agency policy.
Coordinates responses to privacy violations, maintains Business Associate Agreements, and works with leadership to identify and mitigate HIPAA-related risks across departments.
Leads the development and implementation of the agency's Corporate Compliance Plan in coordination with the Compliance Committee as the Corporate Compliance Officer.
Oversees internal audits, ensures effective corrective actions, and maintains systems for identifying and addressing noncompliance.
Supports HIPAA policy oversight, monitors the compliance hotline, and communicates regularly with the Executive Director and Board of Directors through formal reports.
Promotes compliance awareness through initiatives like "Compliance Corner" and "Compliance Week," while ensuring ongoing adherence to all agency policies and procedures.