Quality & Evaluation Director

Community Health Action of Staten Island • New York, NY

3d • Onsite

About The Position

Community Health Action of Staten Island (CHASI) drives dramatic improvements in the health of New Yorkers by feeding people who are hungry, healing families broken apart by violence, and bridging the gaps between people and the compassionate health care they deserve. CHASI provides outreach, education, prevention, and direct support services for populations most affected by health disparities – people with low or no income, low-income people with chronic illnesses, people with criminal justice involvement, people who use drugs, domestic violence survivors, people of color, and the LGBTQ community. The Quality & Evaluation (QE) Director leads the implementation of quality assurance and continuous quality improvement (CQI) systems across all CHASI programs. This role ensures “audit readiness” and strict compliance with funder requirements while overseeing that all programs are implemented with the highest level of integrity and commitment to client-centered care.

Requirements

• Bachelor’s degree required or significant, directly related experience may be considered in lieu of a degree.
• 4–6 years of experience coordinating quality assurance and quality improvement activities in nonprofit or social service settings required, including at least 1 year of people management experience.
• Advanced knowledge of Continuous Quality Improvement (CQI) methodologies, with the ability to translate concepts into practical applications.
• Direct experience preparing for and participating in funder audits or site visits (e.g., DOHMH, OASAS, or similar).
• Proven experience managing reporting schedules and synthesizing data into written summaries for management review.
• Proficiency in Microsoft Excel and the Microsoft Office Suite (Word, PowerPoint, Teams, Visio, etc.) is required.
• Experience maintaining a central database, SharePoint site, and/or complex tracking logs to ensure project deliverables are met.
• Excellent written and verbal communication skills, including the ability to draft clear, concise reports and related communications.
• Skilled in facilitating meetings and delivering presentations.
• Highly organized, mission-driven leader capable of managing multiple agency-wide priorities in a fast-paced environment.
• Demonstrates the ability to identify obstacles and staff development needs and provide constructive, solutions-oriented feedback.
• Proven ability to pivot strategies as needed to drive growth and meet competing priorities.
• Deep commitment to serving marginalized populations and an understanding of how health disparities impact community outcomes.

Nice To Haves

• Familiarity with SQL and Python or R is a plus.

Responsibilities

• Support audit readiness and coordinate agency-wide responses to internal and external audits, ensuring compliance with funder and regulatory requirements.
• Foster a culture of quality and data integrity grounded in CHASI’s core values.
• Direct implementation of the Agency Quality Manual; ensure program activities align with established QA/QI policies and procedures.
• Lead Quality Improvement (QI) Council activities by setting priorities, developing agendas, and ensuring alignment with agency-wide quality objectives.
• Document and synthesize key decisions, action items, and outcomes to inform leadership and drive accountability.
• Oversee timely execution of quality-related deliverables and reporting requirements across programs; proactively identify risks and implement corrective strategies as needed.
• Advise program directors on developing annual work plans, ensuring measurable quantitative and qualitative goals align with contract objectives and agency KPIs.
• Implement CQI methodologies to streamline processes, strengthen documentation, and improve service delivery.
• Facilitate agency-wide training on quality practices and objectives; coach staff on documentation standards, QI philosophy, and audit readiness.
• Monitor Corrective Action Plans (CAPs) resulting from internal and funder audits; provide technical assistance to ensure timely completion and sustained compliance.
• Conduct semi-annual and ad hoc reviews of program charts (electronic and paper); produce formal reports detailing findings and required corrective actions.
• Design, implement, and evaluate the agency’s client satisfaction survey strategy; analyze findings to inform CQI initiatives and organizational decision-making.
• Perform other duties as assigned.

Benefits

• Generous paid time off (4 weeks of vacation plus paid holidays, personal, and sick time)
• Medical
• Dental
• Vision
• Supplemental benefits including employer provided basic life insurance and employee assistance programs
• Tuition reimbursement
• Fitness reimbursement after 1 year of employment
• Retirement plan that includes employer matching

What This Job Offers

• Job Type: Full-time
• Career Level: Manager