Quality Engineering Manager

United Airlines•Chicago, IL

8d•$102,220 - $133,194

About The Position

United Airlines' Digital Technology team develops and maintains technology solutions using innovative architectures, data analytics, and digital products. The Quality Engineering Manager of Information Technology leads quality delivery through strategic resource planning and automation-focused initiatives. The role leads and mentors onsite and offshore Quality Engineering teams, oversees quality efforts across multiple projects or large programs with multiple testing workstreams, and works with application teams and organizational leadership to promote strong quality practices and advance TMMi test maturity across the enterprise. The manager governs functional and non-functional testing, drives GenAI-enabled quality improvements, and develops practices spanning pre-deployment through post-deployment. The role partners with application DevOps teams on CI/CD pipelines and oversees quality across multiple applications and testing tracks using test automation principles and an AI-first approach. The position may require domestic and international travel up to 10%.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a similar field.
At least 3 years of Quality Engineering experience managing large enterprise programs.
At least 3 years of hands-on experience implementing test automation frameworks.
At least 3 years of hands-on experience in automation scripting with Selenium or Playwright.
At least 3 years of experience supporting release automation (CI/CD) and application performance testing.
At least 1 year of experience using GenAI and agents to expedite functional and non-functional validation.
Willingness and ability to travel domestically and internationally up to 10%.
Listening, communication, partnership, and negotiation skills.
Legally authorized to work in the United States for any employer without sponsorship.
Successful completion of an interview.
Reliable, punctual attendance.

Nice To Haves

Previous airline experience.
Understanding of GenAI testing technologies.
CSTE or another test automation-related certification.
Experience with test management tools such as Jira, Zephyr, or Microsoft Test Management (ADO).
Hands-on exposure to automation tools such as Playwright, Selenium, Ready API/Rest Assured, Postman, or SeeTest for API, UI, and mobile application automation.
Experience with Harness, GitHub Actions, or other continuous integration and deployment tools.
Understanding of cloud, distributed, microservice, mainframe, and desktop-based technology; AWS is preferred.

Responsibilities

Lead and mentor onsite and offshore Quality Engineering teams, ensuring ownership of deliverables and high standards.
Govern quality efforts across multiple projects or large programs with multiple quality engineering and testing workstreams.
Collaborate with application teams and organizational leadership to promote quality practices and advance TMMi test maturity across the enterprise.
Govern functional and non-functional testing, including agile, integration, end-to-end, performance, stress, and endurance testing.
Develop creative solutions to complex issues, including test automation limitations, late QA builds, scope creep, emergency changes, and shifting priorities.
Drive GenAI innovations and efficiencies from proof of concept through implementation across Digital Technology.
Develop and implement Quality Engineering improvements across pre- and post-deployment processes, including gating criteria, in-sprint test automation, and tooling.
Partner with application DevOps teams to build CI/CD pipelines for sanity, integration, and regression tests in QA and production environments.
Oversee quality across multiple projects or large programs with multiple testing tracks and applications using automation principles and an AI-first approach.
Research and resolve people and project issues, provide recommendations, and escalate issues to senior management as needed.