Quality Engineer

Ultium Cells LLC • Warren, OH

10d

About The Position

The Customer Service Quality Engineer (CSQE) develops and maintains best practices in customer service and provides technical support for product and service issues. The CSQE serves as the primary customer contact for technical product concerns, including returns and failure analysis, and leads internal problem-solving activities and improvement plans. The role also coordinates engineering support, external reporting, and customer requests related to cell quality.

The CSQE is expected to build an overall understanding of the manufacturing process and factors affecting the quality of cells delivered to customers, from material input through manufacturing and shipping. The position requires a willingness to continually expand knowledge of the battery industry. The role is based in Warren, Ohio, and involves travel to customer sites as needed. Employees may be exposed to or work with hazardous materials or hazardous waste and receive required environmental training.

Requirements

• Bachelor’s degree in Statistics or Engineering, or equivalent industry experience.
• Proficiency in Microsoft applications, including Excel and PowerPoint.
• Strong written and verbal communication skills.
• Ability to work in a team environment to drive success.
• Ability to drive effective problem-solving efforts and support implementation of solutions.
• Knowledge of appropriate performance measures and applicable standards.
• Ability to prepare meaningful reports on work performed and conclusions.
• Ability to obtain, understand, and apply relevant information.
• Ability to use technology to further functional competencies.
• Willingness and ability to work flexible hours occasionally to support the team.
• Willingness to learn, ask questions, and understand the cell manufacturing process.
• Positive, dedicated attitude and demonstrated effectiveness in meeting targets and deadlines.

Nice To Haves

• Three years of experience in a customer-facing Engineering or Quality role in a manufacturing or industrial environment.
• Technical experience using Power BI and other data analysis tools to create dashboards and reports.
• Bilingual English and Korean language skills.

Responsibilities

• Engage with internal teams daily to support customer satisfaction and customer engineering requests.
• Manage internal teams’ responses to customer issues, including improvement and corrective actions.
• Escalate customer issues to internal leadership, including director and upper leadership levels, as needed.
• Lead calls between customer engineering teams and internal engineering teams.
• Track product failures at customer sites and report them internally as needed.
• Oversee the customer-facing component of line validation, including PPAP, APQP, and MRR.
• Participate in and coordinate customer visits for engineering needs, including audits, MRR, and documentation reviews.
• Report on and support progress on process and design changes for customer development teams.
• Travel to customer sites to support customer quality needs.
• Support customer complaint and RMA processes in coordination with customer quality representatives and the internal Sales and Marketing Team.
• Use practical problem-solving methodologies to troubleshoot and resolve issues at customer line side.

Benefits

• Market-competitive base pay and incentive compensation opportunities based on achievement of Company goals.
• Paid time off.
• 100% employer-paid medical, dental, and vision coverage.
• Generous paid holidays.
• Tuition assistance for continuing education.
• Vehicle discount program on General Motors branded vehicles.
• Communication stipend for personal cell phone.

What This Job Offers

• Job Type: Full-time