Quality Engineer (manufacturing plant)
About The Position
Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.
Requirements
- 3+ years relevant working experience in Quality
- University degree in Engineering; Industrial or Packaging Engineering degree
- Strong computer skills in Excel, Word, PowerPoint, Minitab & Lotus Notes
Nice To Haves
- Previous experience in operations, process engineering and/or process control preferred
- Knowledge and hands on experience in implementing and maintaining quality system standards (ISO 13485 and ISO 9001)
- Knowledge of the packing industry is preferred
- Knowledge of Medical Device and Pharmaceutical packaging is preferred
- Knowledge of Quality System Software and Quality Engineering tools
- Experience with Lean Manufacturing, Six Sigma processes and tools is preferred
- Six Sigma Green Belt; Certified Quality Engineer through ASQ preferred
Responsibilities
- Establish and maintain sound relationships with QM, quality teams and cross functional personnel
- Engage with CAM (Customer Service), operations, IT and engineering personnel to identify system and compliance gaps with proposed resolutions
- Work with operations and other teams to investigate and determine corrective actions related to customer complaints
- Works very closely with commercial teams and Account Managers on customer related issues
- Ensure that quality systems satisfy and meet at all times all customer specifications, internal and regulatory requirements (ISO, GMP, FDA)
- Participate in internal and customer related quality activities
- Engage in customer and third party visits and audits
- Responsible for investigating and implementing corrective actions related to customer audit findings
- Review customer specifications and sign off
- Develop quality control plan for products as required
- Demonstrate quality performance by trending and tracking
- Analyze data and present to the site management teams to identify quality improvement projects and focus areas
- Reduce internal quality issues to meet and exceed set targets
- Engage in risk assessment process; identification, control and management utilizing risk assessment tools such as FMEA
- Support new product and line launches by working with Sales and Marketing, Engineering and Product Development
- Establish a comprehensive service model for customer complaint resolution
- Participate in CAPA steering committee and lead assigned CAPA and continuous improvement activities.
- Utilize Six Sigma tools and participate in Kaizen events to create improvement and permanent positive change.
- Engage personnel in problem solving and risk assessments
- Champion, facilitate, participate in projects as assigned
- Follow Amcor policies and procedures at all times with ethical behaviour that delights co-workers, suppliers and other interacted parties
- Work safe and encourage all employees to work safe as well
- Communicate immediately quality issues that bear high risk to the business and customer
- Treat all co-workers with respect and integrity, valuing inputs and feedbacks
- Ensure best practices are identified and shared among Amcor sites
- Identify and communicate effective and efficient risk elimination/mitigation models practiced at Amcor sites
- Meet and exceed target of customer credit dollars
- Meet Customer Complaint closure rate of 95% within 30 calendar days
- Decrease number of customer complaints to meet and exceed current target
- 100% safety record
Benefits
- Medical, dental and vision plans
- Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
- Company-paid holidays starting at 8 days per year and may vary by location
- Wellbeing program & Employee Assistance Program
- Health Savings Account/Flexible Spending Account
- Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
- Paid Parental Leave
- Retirement Savings Plan with company match
- Tuition Reimbursement (dependent upon approval)
- Discretionary annual bonus program (initial eligibility dependent upon hire date)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
