Quality Engineer

Samsung SDI America Inc.•Auburn Hills, MI

About The Position

The Quality Engineer manages customer, field, and partner quality issues; supports the North American customer service center and RMA process; and provides technical support during installation and commercial operation. The role responds to field concerns, investigates product failures, communicates findings to global and internal teams, and supports continuous product and process improvement. It also involves customer-site visits and travel in the United States and internationally, up to 30% or more as stated in the posting. The position includes responsibility for quality assurance and health and safety practices. The engineer follows the Quality Operating System in accordance with ISO 9001:2008, identifies and verifies corrective actions, and initiates preventive and continuous-improvement actions. The role also follows company safety procedures, uses required protective and emergency equipment, helps prepare risk assessments, reports hazards and incidents, and leads incident investigations and corrective actions.

Requirements

Bachelor’s degree in electrical, chemical, or materials engineering, or a relevant technical field.
Customer-centric mindset and ability to communicate effectively with customers and counterparts while maintaining a professional, positive attitude.
Experience with lithium-ion battery technology and associated risks.
Ability to provide rapid technical responses in dynamic environments, troubleshoot complex system failures, and manage multiple projects.
Comprehensive knowledge of technical investigation and analysis workflows for quality issues.
Ability to perform physical activities, including lifting, carrying, and moving materials up to 45 lb.
No restrictions on travel in the United States or internationally; availability to travel up to 30% or more.
Valid U.S. driver’s license.

Nice To Haves

Field experience, hands-on practice, and knowledge of energy storage systems, or similar experience in utility and power or renewable energy sectors.
Experience in after-sales, solutions engineering, or a similar role in lithium-ion/energy storage systems or the automotive industry.
Experience working in a multicultural environment.
Communication and presentation skills to explain technical concepts and findings to technical and non-technical audiences.
Strong technical background in renewable energy and/or battery systems, with the ability to learn and adapt to new technologies quickly.
Strong verbal and written English communication skills; Korean is a plus but not required.
Experience with battery cell, module, and pack production processes.

Responsibilities

Provide immediate troubleshooting guidance and action plans for field and in-line issues.
Visit customer sites to address concerns, inspect potentially defective products, and manage urgent issues.
Lead diagnostic testing strategies with analytical teams for field-failure investigations.
Report field activities to Global HQ and international sites, and provide feedback to process and development teams.
Manage the RMA process, including approvals, status tracking, and compensation for returned products.
Provide technical training on new products before launch and manage inventory of complete products and solutions at the RMA center.
Provide technical expertise during and after installation and communicate potential quality issues or defects.
Provide technical support during commercial operation, including log-data analysis, performance optimization, and maintenance guidance.
Comply with the Quality Operating System in accordance with ISO 9001:2008.
Identify concerns and initiate verified corrective actions related to products, processes, and quality systems.
Initiate preventive and continuous-improvement actions related to products, processes, and quality systems.
Follow company safe-work procedures and occupational health and safety directions.
Use and maintain required personal protective equipment and safety or emergency equipment.
Assist with preparing risk assessments and ensure hazards are assessed and controlled before work or research begins.
Report occupational health and safety problems, workplace hazards, and work-related injuries or illnesses.
Lead incident investigations and implement corrective actions.