Quality Engineer

Rivian•Normal, IL

19d•Onsite

About The Position

We are seeking a proactive and driven Quality Engineer to join our rapidly expanding Electric Vehicle (EV) manufacturing team. This critical role is responsible for leading the immediate response to customer quality issues, driving rapid containment on the production line, and conducting thorough root-cause analyses to ensure customer satisfaction and enhance the quality of our manufacturing facilities. This will be located in our Normal, Illinois manufacturing facility.

Requirements

Bachelor’s degree in Engineering (Electrical, Mechanical, Industrial, Mechatronics, or a related field).
2+ years of dedicated quality engineering experience, preferably within automotive manufacturing.
Production Operations Knowledge - Understanding of day-to-day production line operations, escalations, reports.
Proven experience coordinating in-plant containment actions in production environments.
Working knowledge of core quality tools and standards, including APQP, PPAP, FMEA, SPC and 8D methodology.
Excellent communication skills and a demonstrated ability to work effectively under pressure.
Must be able to travel at least 20%, travel may increase in time
Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
Strong interpersonal, written, and verbal communication skills.
Team player - ability to work in a fast-paced, highly ambiguous, multi-cultural environment with cross-functional teams

Responsibilities

Lead the end-to-end customer complaint process specifically for EV manufacturing issues (e.g., interiors, exteriors, LVE, chassis, HV).
Identify and solve quality issues within our factory quality gates, ensuring defects are contained effectively and fixed with robust corrective actions.
React quickly to quality escalations, initiating and driving immediate containment actions on the shop floor to protect the customer.
Lead structured investigations (5D/8D, Kaizen methodology) ensure the timely implementation and closure of all corrective actions.
Coordinate and lead cross-functional teams, including Production, Engineering, and Supplier Quality, to quickly resolve urgent manufacturing and field quality issues.
Support investigating complex component failures using established problem-solving tools (e.g., 5 Why, Fishbone diagrams, Fault Tree Analysis).
Conduct production line audits to verify the effectiveness of containment actions and prevent defect recurrence.
Provide real-time data analysis and quality feedback to support fast-paced EV production goals.
Update essential quality documents (quality alerts, work instructions, process documents) based on lessons learned from field and manufacturing issues.