Quality Engineer Lead- Austin, Texas

ShipperHQ • Austin, TX

25d • Hybrid

About The Position

ShipperHQ is looking for a QA Lead who is passionate about building a culture of quality, leading by example, and driving continuous improvement across our engineering organization. If you're excited about mentoring engineers, scaling test automation, improving development processes, and ensuring customers receive a reliable, high-performing product, we'd love to hear from you.

About ShipperHQ:
ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences. Founded in 2009, we power shipping logic and checkout optimization for thousands of brands, from DTC disruptors to enterprise retailers, in 150+ countries. Based in Austin with a global team, we’re a fast-moving, product-led company shaping the future of e-commerce logistics.

Position Overview
As our QA Lead, you'll own the overall quality strategy for the engineering organization while remaining hands-on with testing and automation. You'll work closely with Product and Engineering leadership to establish scalable testing practices, mentor the QA team, and continuously improve how we deliver software.

Requirements

• Experience leading or mentoring QA engineers in an Agile software development environment.
• Strong experience building and maintaining automated test frameworks.
• Hands-on experience with Playwright or similar browser automation tools (Cypress, Selenium, etc.).
• Experience developing test strategies for web applications, APIs, and integrations.
• Experience working with CI/CD platforms such as GitLab or Bitbucket.
• Practical experience using AI tools (Claude Code, ChatGPT, Gemini, Copilot, etc.) to accelerate testing and automation.
• Ability to write moderately complex SQL queries (MySQL or similar).
• Familiarity with Docker, Unix/Linux, Git, and modern software development practices.
• Strong analytical, organizational, and project leadership skills with the ability to manage multiple priorities.
• Excellent communication skills with the ability to partner effectively across Product and Engineering.
• A proactive, systems-thinking mindset with a passion for improving quality, processes, and team effectiveness.

Nice To Haves

• If you meet most but not all qualifications, we encourage you to apply. We value potential and learning agility.

Responsibilities

• Lead and mentor the QA team, fostering a culture of quality, accountability, and continuous improvement.
• Own our testing strategy, balancing manual and automated testing while driving an automation-first approach.
• Design, build, and maintain automated test frameworks, including AI-assisted and dynamically generated test cases.
• Collaborate with Product and Engineering to define test plans, improve test coverage, and ensure features meet business requirements.
• Support and improve CI/CD pipelines by integrating automated testing into GitLab workflows.
• Document, prioritize, and help resolve defects while driving root cause analysis and process improvements.
• Champion best practices in software quality, performance testing, and release readiness across the engineering organization.
• Evaluate and implement AI tools that improve testing efficiency and engineering productivity.
• Navigate ambiguity, prioritize effectively, and lead quality initiatives in a fast-moving environment.

Benefits

• Collaborate with a motivated team, directly tying your results to organizational success
• 22 days of PTO plus public holidays
• 401k Match
• Medical, Dental, and Vision Insurance
• Maternity and Paternity Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed