Quality Engineer IV - Contact Center (CCaaS)

BOK Financial•Oklahoma City, OK

21h

About The Position

BOK Financial is offering an exciting role for a tech-savvy individual passionate about technological advancements and career growth. This position involves developing processes, testing procedures, and implementing systems to ensure products meet regulatory requirements and client expectations. As a quality engineer, you’ll manage IT systems and enterprise architectures, ensuring high-quality standards from concept to development. The Quality Engineer IV offer a set of methodologies, processes, and principles that help a product team establish, maintain, improve and achieve a certain level of quality for its product. A Quality Engineer IV is responsible for developing processes, testing procedures, and implementing systems to ensure that products and processes comply with regulatory requirements while meeting clients' expectations. From software development perspective, it is the management, development, operation and maintenance of IT systems and enterprise architectures with a high quality standard. Starting with the initial product concept through the development stages, a quality engineer is involved; ensuring the product created has the highest level of quality without defects. At BOKF, we strive for the highest level of quality for every product we offer making the Quality Engineer a valued business partner.

Requirements

Bachelor Degree in Computer Science/Information Science/Information Technology or related field of study and/or 10+ years of directly related experience in Quality Engineering and/or Quality Assurance or equivalent combination of education and experience.
Knowledge of contact center or contact center as a service (CCaaS), especially Five9
Expert Research and Troubleshooting skills
Advanced experience with testing of infrastructure and/or Cloud Technologies – AWS, Microservices, APIs etc.
Expert Understanding of software coding principles/standards and architecture
Established track record working in a DevSecOps environment
Expert experience and guidance in the use of Gherkin/BDD
Exceptional attention to detail
Excellent verbal and written communications skills
SDLC (agile, waterfall, etc.)
Expert experience and guidance in the use of API testing
Solid Understanding of software coding principles/standards
Excellent understanding of Data Structures, Data Modeling and design experience
Test Data Creation and Maintenance.
Experience in successful implementation of TDD or BDD.
Strong collaboration with Automation team to move automation forward.
Manage cross-functional projects with many stakeholders
Exceptional attention to detail
Maintain and educate team members on industry trends and advancements

Responsibilities

Oversee and guide the creation, maintenance, and adherence to test strategies, test data, and defect management processes.
Ensure product integrity by reviewing and guiding the quality standards of systems, processes, and procedures.
Create and uphold testing standards across enterprise platforms to reduce failures and ensure product quality.
Manage processes for triaging defects to keep the backlog healthy.
Create and implement preventive measures using innovative metrics to improve defect detection and reduce escaped defects.
Work with stakeholders and leaders to find opportunities, solutions, and implement product improvements and efficiencies.
Review and guide audit documentation to ensure process adherence.
Guide the training strategy by coaching, mentoring, and developing team members on quality standards and best practices.
Implement systems to solve quality issues in software and product development.
Collaborate with the Automation team to review trends and optimize the test suite.
Build and sustain strategic relationships with stakeholders.
Conduct internal audits and improve risk management practices and documentation.
Work independently, utilize internal resources, and guide team members.