Quality Engineer, Fulfillment

Chamberlain Group•Olive Branch, MS

3d•$72,300 - $116,775•Onsite

About The Position

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily. Develop, implement, and improve the quality management system delivering best practices and continuous improvement in distribution center process Partner with Operations to deliver quality insights, performance trends, and implement corrective actions against process gaps Champion the voice of the customer (VoC) and using the VoC to drive customer facing process improvements Establish metrics to monitor and measure performance Develop standardized workflows, establishing robust and repeatable process for fulfillment Drive continuous improvement through analytics, simplification, digital transformation, and automation initiatives Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams. Protect Chamberlain Group’s reputation by keeping information confidential. Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies. Contribute to the team effort by accomplishing related results and participating on projects as needed. Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams. Protect Chamberlain Group’s reputation by keeping information confidential. Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies. Contribute to the team effort by accomplishing related results and participating on projects as needed.

Requirements

Bachelor's Degree in Engineering or equivalent experience
5 years of experience in Quality
3 years of experience in a high volume distribution facility
Root cause analysis methodologies
Ability to work in a matrix/cross-functional environment
Strong interpersonal and customer communication skills
Experience with products that have HW and SW components
Strong problem solving and analytical skills

Nice To Haves

Six Sigma Green Belt
Consumer products warehouse operations experience
Working Knowledge and Application of Lean Manufacturing, Kaizen, and Value Stream Mapping
Ability to implement Statistical Process Control

Responsibilities

Develop, implement, and improve the quality management system delivering best practices and continuous improvement in distribution center process
Partner with Operations to deliver quality insights, performance trends, and implement corrective actions against process gaps
Champion the voice of the customer (VoC) and using the VoC to drive customer facing process improvements
Establish metrics to monitor and measure performance
Develop standardized workflows, establishing robust and repeatable process for fulfillment
Drive continuous improvement through analytics, simplification, digital transformation, and automation initiatives
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
Protect Chamberlain Group’s reputation by keeping information confidential.
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
Contribute to the team effort by accomplishing related results and participating on projects as needed.