Quality & Documentation Coordinator

Ravago Americas•Orlando, FL

9d•Onsite

About The Position

The role of the Quality and Documentation Coordinator is to provide transactional support to multiple Ravago Legal Entities in providing transactional support in the recovery aspects of Quality Deviations (Claims/Complaints/Returns) as well as being instrumental in the identification of risks and opportunities which will ensure our Supply Chain operates in a continuous improvement environment under the guidelines set forth by the established Quality Management Systems. This role will act as the main liaison between Sales Representatives/Customer Services Representatives and Suppliers to handle regulatory related documentation inquiries submitted by Customers and support Quality Specialist in the maintenance of ISO/QMS related documentation.

Requirements

Knowledge of commercial operations.
Excellent written and verbal communication skills.
Ability to work with a wide range of individuals and departments.
Good analytical and problem-solving skills.
Detail-oriented.
Ability to prioritize.
Good multitasking skills.
Flexibility in schedule with ability to handle problems outside of typical business hours.
Proven ability to work well within a team and promote strong relationships while maintaining a professional attitude and positive outlook.
Willingness to adapt in an evolving environment.
Innate sense of urgency that provides proactive and consistent work.
Proficient in Microsoft Office, Excel, Powerpoint, and Outlook.
Bachelor’s degree or equivalent work experience required.
Optimally 4 years’ experience with high-volume, multi-site, remote documentation management.

Responsibilities

Providing transactional support in the recovery aspects of Quality Deviations (Claims/Complaints/Returns).
Identifying risks and opportunities to ensure Supply Chain operates in a continuous improvement environment under established Quality Management Systems.
Acting as the main liaison between Sales Representatives/Customer Services Representatives and Suppliers for regulatory documentation inquiries.
Supporting Quality Specialist in the maintenance of ISO/QMS related documentation.
Initiating investigations with various departments to determine the root cause of an issue using root cause analysis techniques.
Collaborating with Quality Specialists and/or other departments to ensure preventative actions are sufficient.
Assisting in preliminary negotiations when multiple parties are at fault for an error by providing an in-depth analysis.
Inferring based on limited analysis of information in an investigation as to the most likely scenario for how an issue may have occurred.
Interacting with Quality Specialist to uncover root causes to issues and determine action plans to avoid recurrence.
Producing reports as needed for Quality Specialists and/or Quality Manager.
Managing all regulatory requests (REACH, RoHs, Prop65, Conflict Minerals, UL card, IMDS, PPAP) by interacting with Vendors’ Regulatory Teams.
Maintaining the vendor regulatory contact list and any other appropriate lists.
Creating documentation as requested, ensuring appropriate backup is recorded for legal and regulatory compliance.
Partnering with the tech team for any additional requests or data.
Providing statements as confirmed by the manufacturers for unique absence of substance requests.
Recording all regulatory requests in a log.
Collaborating with Quality Specialists to update ISO/QMS related documentation.
Collaborating with Quality Manager and Quality Specialist to complete/review Customer Surveys and their Quality Manual/Guidelines.
Using the documentation tool to track expiring documents and obtain updated versions from suppliers.
Using the documentation tool to process requests for documentation (regulatory).
Facilitating the improvement of the established documentation tools.
Assisting with uploading documents within the documentation tool for onboarding and training.
Facilitating training of new team members on documentation role and tools.
Escalating complicated or high-risk regulatory document requests to the Supervisor or Manager.
Processing sustainability transactions and coordinating with other departments.
Organizing, uploading, and distributing sustainability related documents.
Facilitating the implementation of documented sustainability initiatives.
Assisting the Quality Manager with establishing documented sustainability processes.
Performing other duties as assigned by the Quality Manager.