Quality & Documentation Coordinator

Ravagon Manufacturing•Orlando, FL

8d•Onsite

About The Position

The role of the Quality and Documentation Coordinator is to provide transactional support to multiple Ravago Legal Entities in: Providing transactional support in the recovery aspects of Quality Deviations (Claims/Complaints/Returns) as well as being instrumental in the identification of risks and opportunities which will ensure our Supply Chain operates in a continuous improvement environment under the guidelines set forth by the established Quality Management Systems. Act as the main liaison between Sales Representatives/Customer Services Representatives and Suppliers to handle regulatory related documentation inquiries submitted by Customers. Support Quality Specialist in the maintenance of ISO/QMS related documentation.

Requirements

Knowledge of commercial operations
Excellent written and verbal communication skills and ability to work with a wide range of individuals and departments
Good analytical and problem solving skills
Detail oriented and ability to prioritize
Good at multitasking
Flexibility in schedule with ability to handle problems outside of typical business hours
Proven ability to work well within a team and promote strong relationships meanwhile maintaining professional attitude and positive outlook
Willingness to adapt in an evolving environment
Innate sense of urgency that provides proactive and consistent work
Proficient in Microsoft Office, Excel, Powerpoint, and Outlook
Bachelor’s degree or equivalent work experience required
Optimally 4 years’ experience with high-volume, multi-site, remote documentation management

Responsibilities

May assist with initiating investigations with various departments to determine the root cause of an issue by using various root cause analysis technique.
May collaborate with Quality Specialists and/or other departments to ensure preventative actions are sufficient enough to prevent a reoccurrence of an issue.
May assist in preliminary negotiations when multiple parties are at fault for an error by providing an in-depth analysis of the investigation.
May collaborate with Quality Specialist to Infer based on limited analysis of information in an investigation as to the most likely scenario for how an issue may have occurred.
May collaborate Interact with Quality Specialist in order to uncover root causes to issues and determine action plan to avoid their recurrence.
Produce reports as needed for Quality Specialists and/or Quality Manager.
Manage all regulatory requests (REACH, RoHs, Prop65, Conflict Minerals, UL card, IMDS, PPAP……..) by interacting with Vendors’ Regulatory Teams.
Maintain the vendor regulatory contact list and any other appropriate lists.
Create documentation as requested while ensuring that the appropriate back up is recorded to ensure legal and regulatory compliance with support from management as needed.
Partners with tech team for any additional requests or data.
Provide statements as confirmed by the manufacturers for unique absence of substance requests.
Record all regulatory requests in a log that can be easily referenced.
Collaborate with Quality Specialists to update ISO/QMS related documentation.
Collaborate with Quality Manager and Quality Specialist to complete/review Customer Surveys and their Quality Manual/Guidelines.
Use documentation tool to keep track of expiring documents in order to obtain updated versions from suppliers.
Use the documentation tool to process requests for documentation (regulatory).
Facilitate the improvement of the established documentation tools to better meet business needs.
Assist with uploading documents within the documentation tool for onboarding and training where needed.
Facilitate training of new team members on documentation role and tools.
Escalate complicated or high-risk regulatory document requests to the Supervisor or Manager as needed.
Process sustainability transactions and coordinate with other departments as needed.
Organize, upload and distribute sustainability related documents and distributor as needed.
Facilitate the implementation of documented sustainability initiatives such as survey creation, survey completion, various sustainability certifications.
Assist the Quality Manager with establishing documented sustainability processes.
All other duties as assigned by Quality Manager.