Quality & Documentation Analyst

Center for Social Dynamics•Concord, CA

2d•$25 - $32•Remote

About The Position

The Quality & Documentation Analyst supports Center for Social Dynamics’ Compliance Department by ensuring incident reports, compliance documentation, and internal processes are accurate, timely, and aligned with organizational and funding source requirements. The role primarily reviews, coordinates, investigates, and documents incident reports while supporting the seven elements of an effective compliance program. It also partners with clinical and regional teams to identify compliance concerns, support audits, and contribute to continuous quality improvement initiatives. This is a fully remote position in the Compliance Department, with required availability Monday through Friday from 8:00 AM to 5:00 PM Pacific Time. Compensation is $25–$32 per hour. The role requires reliable transportation and may involve driving to various work locations as needed.

Requirements

High school diploma or associate degree.
At least 1 year of related professional experience providing ABA services to children with autism spectrum disorder and/or other developmental disabilities in a multidisciplinary team setting.
Strong critical thinking and analytical skills, including the ability to review incidents, gather relevant information, and accurately document witness statements.
Excellent organizational skills and ability to manage multiple reports, deadlines, and follow-up activities.
Ability to recognize sensitive or time-sensitive situations and determine when escalation is appropriate.
Strong written and verbal communication skills, including professional communication with clinical teams, regional leadership, and other stakeholders.
Proficiency with Microsoft Office, particularly Word and Excel, including the ability to review, analyze, and interpret documents and reports.
Ability to interpret and implement organizational policies, procedures, and applicable regulations.
Strong attention to detail and commitment to maintaining accurate, complete, and confidential records.
Ability to exercise confidentiality, discretion, and sound professional judgment.
Ability to work effectively with ethnically, linguistically, culturally, and economically diverse populations.
Ability to obtain criminal record clearance through the Department of Justice.
Ability to work remotely while maintaining a consistent schedule of 8:00 AM–5:00 PM Pacific Time, Monday through Friday.
Reliable transportation; a valid driver’s license, current auto insurance, and an acceptable driving record in accordance with CSD/NIAC standards are required.

Nice To Haves

Experience with CentralReach is preferred.
Knowledge of content development, instructional design, adult learning, and experiential learning is strongly preferred.

Responsibilities

Review and monitor daily incident reports for accurate documentation, timely follow-up, and appropriate escalation.
Coordinate incident reporting processes by gathering information, reviewing documentation, and following up with involved team members.
Conduct incident investigations when appropriate, including collecting and accurately documenting witness statements and supporting information.
Evaluate incident reports for completeness, accuracy, and alignment with CSD policies, procedures, and applicable funding source requirements.
Identify sensitive or time-sensitive compliance concerns and escalate them to appropriate leadership teams.
Run, review, and analyze internal reports using Monday.com boards, CentralReach, and other reporting systems.
Maintain organized and confidential records of incident reports, investigations, follow-up activities, and compliance documentation.
Track outstanding incident reporting requirements and coordinate with clinical and regional teams to ensure timely resolution.
Support monthly and quarterly compliance audits, documentation reviews, and continuous quality improvement initiatives.
Organize compliance data and prepare monthly reports for Regional Directors, including updates to regional dashboards.
Partner with regional leadership and clinical teams to address documentation concerns, compliance-related tasks, and opportunities for improvement.
Assist the Training Department with compliance-related training updates and resources across all regions.
Support the development, review, and revision of organizational policies and procedures.
Help communicate policy updates and compliance expectations through team meetings, staff emails, and other internal communication channels.
Assist with external payor audits by preparing documentation, gathering requested information, and supporting ad hoc reporting needs.
Monitor compliance trends and recurring documentation concerns to identify opportunities for process improvement.
Collaborate with Compliance, Clinical Operations, Training, and regional leadership to support consistent compliance practices across the organization.
Maintain confidentiality and exercise professional judgment when handling sensitive employee, client, and organizational information.
Perform additional duties and compliance-related projects as assigned.