Quality Director

Interface Inc•Scottsdale, AZ

3d•Hybrid

About The Position

The Quality Assurance Director is responsible for leading and executing the overall quality strategy across the organization. This role provides strategic direction, leadership, and oversight of all quality systems, ensuring products, processes, and services meet or exceed internal standards, customer expectations, and regulatory requirements. The Director drives a culture of continuous improvement, operational excellence, and compliance while partnering cross-functionally with Engineering, Manufacturing, Supply Chain, and Leadership to enhance product quality, efficiency, and customer satisfaction.

Requirements

Bachelor’s degree in Engineering, Quality, or related discipline required
8–12+ years of progressive experience in quality assurance within a manufacturing environment
Minimum 5+ years in a leadership role managing quality teams
Strong experience with ISO standards and regulatory compliance

Nice To Haves

Master’s degree preferred
Experience in precision manufacturing, instrumentation, or related industries preferred

Responsibilities

Develop, implement, and continuously improve the company’s Quality Management System (QMS) to ensure alignment with business objectives and industry standards.
Provide strategic leadership and direction for all quality functions, including Quality Assurance, Quality Control, Calibration, and Compliance.
Establish long-term quality strategies, annual goals, and key performance indicators (KPIs); track progress and drive accountability across the organization.
Ensure compliance with applicable standards and certifications, including ISO 9001, ISO 17025, ATEX, IECEx, and other regulatory requirements.
Lead and oversee internal and external audits, including certification audits, customer audits, and supplier audits.
Drive continuous improvement initiatives focused on reducing scrap, improving first-pass yield, increasing efficiency, and enhancing overall product quality.
Partner with Engineering and Manufacturing to ensure robust design controls, process validation, and production quality standards are established and maintained.
Review and interpret customer quality requirements, ensuring alignment and execution throughout the organization.
Collaborate with Supply Chain and Purchasing to establish and enforce supplier quality standards; evaluate and improve supplier performance.
Analyze quality data and metrics to identify trends, risks, and opportunities; present actionable insights to executive leadership.
Lead root cause analysis and corrective/preventive action (CAPA) processes to resolve quality issues and prevent recurrence.
Ensure all calibration systems, preventative maintenance activities, and document control processes are compliant and effectively managed.
Develop and mentor quality team members, fostering a high-performance culture focused on accountability, development, and continuous improvement.
Promote the use of quality tools and methodologies (e.g., Six Sigma, Lean, SPC, FMEA) across the organization.
Lead the Annual Management Review and report on the overall effectiveness of the Quality Management System.
Serve as the primary quality representative to executive leadership, customers, and regulatory bodies.