Quality Director

Samaritan Healthcare•Moses Lake, WA

2d•Onsite

About The Position

Our Mission All of us, for each of you, every time. Our Vision Together, serving as the trusted regional healthcare partner. Our Values Listen~Love~Respect~Excel~Innovate At Samaritan, we do more than deliver healthcare—we make a meaningful difference in the lives of our community every day. We’re committed to creating an exceptional workplace where professionals feel valued, supported, and inspired to provide outstanding care to every patient we serve. Samaritan is seeking a Quality Director for our growing community! At Samaritan we are dedicated to providing healthcare services to the community that we serve. Under the overall direction of the Chief of Patient Care Services, this position is responsible for planning, developing, coordinating, facilitating, and implementing organizational-wide quality improvement and risk management (QI/RM) activities, including Samaritan Hospital and the Samaritan Clinic. Particular focus on training, educating, and empowering of medical staff, leadership, and employees to incorporate the principles of quality and process improvement, reduction of waste, and risk management into their everyday work. The Director of Quality also provides leadership functions related to Samaritan’s pursuit of overall service and operational excellence. This position is a key member of management and responsible for creating and improving the “patient, employee, physician, and student experience” at Samaritan. The Director of Quality is also responsible for, in the context of quality improvement and risk management, Samaritan’s compliance status with all laws, rules and regulations, including the standards of the Department of Health, Centers for Medicare & Medicaid Services (CMS), and other agencies. This is a full-time salary exempt position. DIRECT REPORTS: Project Manager Data Analyst, Business Intelligence Analyst, Project Coordinator, Quality/Patient Safety Coordinator, & Infection Preventionist.

Requirements

Bachelor’s degree in Quality Management, Quality Assurance, Nursing, or related field or equivalent experience.
Seven (7) years healthcare experience.
Five (5) or more years’ experience, developing, monitoring, facilitating and/or presenting QI/Risk programs.
Three (3) years of leadership experience in healthcare setting.
Extensive experience in curriculum development, instructional design, and program management, preferably in a healthcare or medical education setting.
Knowledge of healthcare regulations, accreditation standards, and industry best practices.
Strong leadership skills with the ability to motivate and manage a diverse team of instructional professionals.
Excellent communication and interpersonal skills for collaborating with stakeholders and fostering partnerships.
Proficiency in QI/Risk technologies, QI/Risk systems, and multimedia tools.
Demonstrated ability to assess QI/Risk outcomes and implement quality improvement initiatives.
Commitment to being part of a culture grounded in our Mission, Vision, Values, and Strategy.

Nice To Haves

Master’s degree in related field preferred.
If a Registered Nurse; Current Washington State RN License.
Certified Professional in Healthcare Quality (CPHQ) preferred.
LEAN experience a plus.
Grant writing and fundraising experience is desirable.
Certification in QI/Risk philosophies (LEAN/Six Sigma) is an advantage.

Responsibilities

Planning, developing, coordinating, facilitating, and implementing organizational-wide quality improvement and risk management (QI/RM) activities.
Training, educating, and empowering medical staff, leadership, and employees to incorporate the principles of quality and process improvement, reduction of waste, and risk management into their everyday work.
Providing leadership functions related to Samaritan’s pursuit of overall service and operational excellence.
Creating and improving the “patient, employee, physician, and student experience” at Samaritan.
Ensuring Samaritan’s compliance status with all laws, rules and regulations, including the standards of the Department of Health, Centers for Medicare & Medicaid Services (CMS), and other agencies, in the context of quality improvement and risk management.
Overseeing and directing day-to-day operations.
Developing and fostering an employer of choice culture.
Budgeting (annual and ongoing), optimization, and utilizing benchmarking (Samaritan and industry).
Reporting audit goals, resource management and fiscal stewardship, maximization of productivity and cost containment, revenue generating opportunities, and monthly operational review.
Adherence to standardized improvement method(s) (e.g., PDSA, Lean/A3, etc.) and/or Project Management System.
Surveying & improving the employee and patient experience.
Leveraging stakeholder engagement/employee-driven team structures.