Quality Director

SendCutSend•Reno, NV

26d•Onsite

About The Position

The Quality Director will provide strategic leadership, oversight, and consistency across all manufacturing locations of SendCutSend. This role is responsible for developing and driving a unified quality strategy, ensuring alignment in quality standards, processes, coaching, and execution across sites and shifts. The Quality Director will lead and support site Quality Managers by providing direction, mentorship, accountability, and operational guidance to strengthen quality performance, improve customer outcomes, and foster a culture of continuous improvement throughout the organization. This position is preferably based in Reno, NV; however, we are open to candidates in other locations. The role supports quality initiatives across all SendCutSend facilities and requires regular travel, with more frequent travel for candidates based outside of Reno.

Requirements

7–10 years of progressive leadership experience in manufacturing, production, or quality environments
Minimum 5 years of experience leading quality teams in a multi-site manufacturing environment
Strong working knowledge of quality assurance systems, production methods, and manufacturing operations
Experience leading RCA, CAPA, and continuous improvement initiatives
Demonstrated ability to develop standardized processes and drive operational consistency across locations
Strong written and verbal communication skills with the ability to influence and collaborate at all levels of the organization
Proven leadership and decision-making abilities in fast-paced, high-growth environments
Strong organizational, analytical, and problem-solving skills
Proficiency with electronic quality management systems, reporting tools, and data management platforms

Nice To Haves

Previous experience in a Director-level or senior multi-site quality leadership role
Experience supporting rapid operational growth and scaling manufacturing operations
Knowledge of Lean Manufacturing, Six Sigma, or other continuous improvement methodologies
Experience leading or supporting ISO 9001 quality management systems, including implementation, maintenance, and continuous improvement
Strong understanding of regulatory, compliance, and safety standards within manufacturing environments
Proven ability to lead cross-functional teams and influence organizational change
Bachelor’s degree in Engineering, Quality Management, Operations, or a related field preferred

Responsibilities

Develop and implement company-wide quality strategies, standards, and initiatives across all manufacturing locations
Drive consistency in quality systems, auditing practices, documentation, and decision-making across sites
Establish and maintain standardized quality metrics, reporting structures, and performance expectations
Partner with Operations leadership to align quality objectives with broader business goals and operational growth
Provide leadership, coaching, and guidance to Quality Managers across all sites and shifts
Conduct regular site visits and reviews to ensure compliance with company quality standards and operational consistency
Oversee production audits and inspections across locations, ensuring proper sampling methods and adherence to quality requirements
Ensure quality teams maintain effective communication and alignment between shifts and facilities
Collaborate with Production, Engineering, Customer Service, Safety, and Operations teams to resolve quality issues and improve processes
Partner with leadership teams to support strategic planning, operational scaling, and process standardization
Ensure critical safety and quality control points are consistently maintained and properly documented
Recognize and reinforce strong performance while fostering a culture of ownership, collaboration, and continuous improvement