Quality Development Specialist
About The Position
The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, with approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. This position oversees the quality assurance program for vocational rehabilitation services and requires extensive travel within the Central region of the state. Key responsibilities include conducting audits of casework records to ensure compliance with program standards and federal regulations; consulting with field staff and management on casework issues; and providing training and technical guidance to counselors and other field-based personnel. The role also involves administering the promotional testing process for independent rehabilitation counselors. The successful candidate must have the ability and means to travel frequently to meet the demands of the position.
Requirements
- Master’s degree in Rehabilitation Counseling or Counseling from an appropriately accredited institution and two years of experience in a rehabilitation service program; or Master's degree in a closely related field from an appropriately accredited institution and three years of experience in a rehabilitation service program; or Bachelor’s degree in rehabilitation counseling, counseling, or a closely related field from an appropriately accredited institution and four years of experience in a rehabilitation service program; or, an equivalent combination of education and experience.
Nice To Haves
- Experience delivering rehabilitation services to individuals with a wide range of disabilities, including physical, sensory, cognitive, and mental health conditions.
- Experience with reviewing and approving casework and service delivery decisions within a vocational rehabilitation (VR) program, ensuring compliance with policy and quality standards.
- In-depth knowledge of the North Carolina Division of Employment and Independence for People with Disabilities (EIPD) Vocational Rehabilitation (VR) and Independent Living (IL) policies and procedures, as well as applicable federal regulations issued by the Rehabilitation Services Administration (RSA).
- Experience designing and delivering training sessions or presentations for internal staff and external stakeholders.
- Proven ability to collaborate effectively in team-based environments.
- Demonstrated skill in prioritizing tasks and applying strategies to meet multiple deadlines.
Responsibilities
- Conducting audits of casework records to ensure compliance with program standards and federal regulations.
- Consulting with field staff and management on casework issues.
- Providing training and technical guidance to counselors and other field-based personnel.
- Administering the promotional testing process for independent rehabilitation counselors.
Benefits
- health insurance options
- standard and supplemental retirement plans
- NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
- paid vacation
- sick leave
- community service leave
- paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
