Quality Data Analyst

Chamberlain Group•Oak Brook, IL

1d•Onsite

About The Position

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily.

Requirements

Bachelor’s Degree in Business, Information Systems, Business Analytics, Statistics, Engineering or another related field
3-5 years of relevant experience
Experience in interpreting data and translating it into actionable insights
Strong analytical skills with proficiency in data analysis tools such as Excel, SQL, or similar
Familiarity with data visualization tools (e.g., Tableau, Power BI)
Ability to work collaboratively fostering strong relationships across teams
Ability to up-level big data for VP and above use.
A self-starter with the demonstrated ability to take initiative, who can proactively identify issues/opportunities and recommend actions
Strong results orientation with a proven track record of flawless execution and strong attention to detail
Exceptional communication skills, both verbal and written, with the ability to present findings to diverse audiences.
Strong problem-solving abilities with a keen attention to detail
A collaborative mindset with the ability to work across multiple teams and departments
Adaptability and a proactive approach to tackling challenges
A genuine passion for enhancing customer satisfaction

Nice To Haves

4+ years of work experience within Analytics/Business Intelligence or Quality leading projects building actionable, data-driven recommendations.
Experience with customer relationship management (CRM) systems and customer feedback platforms
Experience with Project Management/Tracking tools such as Jira
Experience with ISO9001:2015
Experience with quality management
Understanding of customer satisfaction metrics and key performance indicators (KPIs)
Understanding of basic quality principles

Responsibilities

Proactively solicit feedback to develop and maintain reporting tools and dashboards that monitor key performance indicators (KPIs) that provide visibility into customer satisfaction
Analyze customer satisfaction data to identify trends, patterns, and areas for improvement, translating insights into actionable recommendations
Conduct root cause analysis on customer feedback to drive continuous improvement initiatives
Prepare reports and presentations for stakeholders, communicating findings and recommendations effectively
Work with the larger Quality team and assist as needed with program management activities
Coordinate the efforts and cross functional responses to Customer quality requirements and Customer audit programs such as GMP (Good Manufacturing Processes) and Social Responsibility
Assist with the maintenance of the Chamberlain Group’s Quality Management System for ISO9001 by conducting internal audits and managing any necessary follow up
Drive cross functional initiative to assess, develop and expand our Net Promoter Score (NPS) metric; this entails assessing data to determine how we can improve response rate on current dealer metric, as well as develop capability to gather NPS data from end-users and potentially Community customers.
Engagement with other Data Analysts within Global Operations and Chamberlain to ensure best-in class practices are deployed and assess new technologies enabling data analysis and visualization.
Prepare code to efficiently extract data tables from DataBricks tool and similar technology.
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
Protect Chamberlain Group’s reputation by keeping information confidential.
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
Contribute to the team effort by accomplishing related results and participating on projects as needed.