Quality Coordinator

CPSO•Toronto, ON

10d•Hybrid

About The Position

The College of Physicians and Surgeons of Ontario (CPSO) is the province’s medical regulator. We have a mission to serve the public interest in Ontario’s health system, ensuring patients receive quality care from fully trained, highly competent, deeply compassionate, and ethically-guided doctors. The Quality Programs Department is seeking a Quality Coordinator to coordinate physician-specific cases across Quality Assurance and Quality Improvement programs. This role requires strong communication, judgment, organization, and analytical skills, with the ability to manage complex processes in a fast-paced, collaborative environment.

Requirements

Post-secondary education required
Strong written and verbal communication, sound judgment, business acumen, and the ability to manage sensitive correspondence.
Demonstrated analytical, organizational, and problem-solving skills, with the ability to prioritize and achieve objectives.
Proficiency in Microsoft 365 and enterprise systems
Exceptional critical-thinking and situational awareness with a flexible, collaborative approach and commitment to equity, diversity, and inclusion.

Nice To Haves

Regulated Health Professional in good standing with their regulatory body is preferred
Experience in a complex regulatory, healthcare, or clinical environment is preferred.
Knowledge of Quality Management programs, medical terminology, adult education, or Lean principles is an asset.

Responsibilities

Coordinate physician-specific Quality program cases, including peer assessments and Quality Improvement requirements.
Manage high-volume case activity, correspondence, questionnaires, documentation, and case tracking in accordance with established guidelines and timelines.
Liaise with physicians, legal counsel, assessors, and coaches to address inquiries, resolve issues, and support program engagement.
Prepare decision letters and other program correspondence for leadership or committee signature.
Contribute to continuous improvement initiatives, team collaboration, and other program priorities as assigned.