Quality Coordinator

Umpqua Health • Roseburg, OR

11d • $80,470 - $93,000 • Hybrid

About The Position

At Umpqua Health, we’re more than a healthcare organization—we’re a community-driven Coordinated Care Organization (CCO) dedicated to improving the health and well-being of individuals and families throughout Douglas County, Oregon. We provide integrated, whole-person care through primary care, specialty care, behavioral health services, and care coordination. Our collaborative approach ensures members receive high-quality, personalized care while supporting a stronger, healthier community.

Requirements

• Bachelor's degree in healthcare administration, Public Health, Nursing, or a related field required
• Minimum of three (3) years of experience in healthcare quality management, quality improvement, healthcare operations, or related fields.
• Strong analytical, organizational, and problem-solving skills with experience utilizing data management and reporting tools.
• Excellent written, verbal, and interpersonal communication skills with the ability to collaborate effectively across departments and stakeholders.
• Ability to manage multiple priorities, work independently, and meet deadlines in a fast-paced environment.
• Knowledge of CLAS principles and a demonstrated commitment to diversity, equity, inclusion, and health equity initiatives.
• Certification in Healthcare Quality (e.g., CPHQ) or related certification preferred.
• Valid driver’s license, access to a reliable vehicle, and ability to maintain required automobile insurance.
• Must not be suspended, excluded, or debarred from participation in federal healthcare programs (e.g., Medicare/Medicaid).

Nice To Haves

• Experience with healthcare quality improvement methodologies and project management principles
• Experience working with CCO quality metrics, performance measures, and/or NCQA accreditation standards.
• Experience working in a clinical setting and/or directly with healthcare providers.
• Certification in Healthcare Quality (e.g., CPHQ) or related certification.
• Bilingual translation or translation capabilities a plus

Responsibilities

• Collaborate with Senior Director, Quality and Data Management to support the Quality Improvement Committee (QIC).
• Attend the monthly QIC.
• Track deadlines, deliverables, and follow-up actions using the QIC meeting matrix.
• Draft and distribute agendas, notes, and summary communications.
• Communicate updates and help resolve routine issues.
• Support policy management related to QIC and subcommittee approval and oversight.
• Coordinate UHA’s Performance Improvement Projects (PIPs).
• Coordinate UHA’s Quality Assessment & Process Improvement (QAPI) Program as well as coordinates the annual update of the trilogy documents and gathers regular updates throughout the year from subject matter experts.
• Attend the monthly Quality Metrics Subcommittee. Present as needed.
• Attend the monthly Metrics Technical Advisory Group (TAG) meeting.
• Attend the afternoon sessions of the Quality Health Outcomes Committee (QHOC). Actively participate and share PIP, QAPI, and QI related updates with manager and team.
• Track the annual review schedule for all Quality Policies and Procedures (P&Ps) and Standard Operating Procedures (SOPs) including those for the Quality Department and under QIC and Subcommittee oversight.
• Monitor submission timelines in PolicyTech and remind subject matter experts when their documents need review.
• Help subject matter experts navigate PolicyTech to ensure successful submission and approval.
• Add reviewed P&Ps/SOPs to QIC agendas, prepare any necessary summaries, and present changes for approval.
• Maintain clear documentation of status, timelines, and approval progress.
• Act as the primary point of contact between Marketing and Quality for all quality-related communication, resources, and initiatives.
• Maintain and update Quality resources on the organization’s website to ensure content is accurate, accessible, and up to date.
• Lead and facilitate the monthly Quality–Marketing Department meeting: develop agenda, guide discussion, track follow-up actions, and elevate cross-departmental opportunities.
• Manage all external partner resource orders in coordination with Marketing to ensure timely delivery of patient and provider materials.
• Oversee and administer the Healthy Start and Prevention First Gift Card Programs, including process oversight, documentation, and coordination with internal and external stakeholders.
• Gather Quality-related content from the department (monthly for provider newsletters and quarterly for member newsletters) and represent the Quality team at the monthly Provider & Member Newsletter Workgroup, ensuring Quality content is accurately included and identifying opportunities for additional contributions.
• Own and manage the IET notification process, ensuring accuracy and timeliness of communications.
• Learn the DHS notification process for HIT & Metrics Program Manager backup.
• Support end-of-year reporting with data entry.
• Supporting implementation and coordination of quality improvement and population health initiatives
• Providing cross-functional support and backup coverage to improve operational continuity

Benefits

• Salary is dependent on skills, experience, and education
• Generous benefits package including vacation PTO, sick leave, federal holidays, and birthday leave
• Medical, dental, and vision insurance
• 401(k) with company match (fully vested immediately)
• Company-sponsored life insurance and additional benefits
• Fitness reimbursement program
• Tuition reimbursement and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level