Quality Control/Warranty Administrator

Revelyst•Stockton, CA

1d•Onsite

About The Position

The Warehouse Warranty Administrator is responsible for efficiently processing returned items and ensuring that returned merchandise is accurately inspected, sorted, documented, and prepared for the next appropriate step. This position plays an important role in maintaining inventory accuracy, product quality, and timely processing of customer returns.

Requirements

Must have the ability to read, write, and communicate effectively in English for business and safety purposes.
Must be at least 18 years of age.
1 to 2 years of related experience and/or education
Must be an adaptive learner with the ability to manage multiple tasks simultaneously, maintain focus and adapt to a variety of challenges.
Proficient using Microsoft Office (Outlook, Word, Excel)
Work as part of a team and communicate and collaborate effectively with people in other departments globally.
Experience processing e-commerce and dealer returns.
Positive attitude - work as part of a team and/or independently
Active listening skills
Be initiative-taking.
Basic math, reading, and voice comprehension is necessary.
Ability to read packs, order labels, other information and match visible items and other data.
Maintain regular attendance.
Ability and disposition to conduct instructions furnished in written, or diagram form.
Ability to identify different apparel styles, sizes, colors, and product conditions.
Familiarity with apparel quality-control procedures

Nice To Haves

Reliable transportation
Knowledge on WMS – High Jump, SAP, NetSuite, Virtual Terminal, RF scanners.
Strong verbal and written communication skills
Strong time management skills that enable on-time project delivery
Ability to effectively work in a diverse work environment.
Strong organizational skills, ability to manage multiple tasks simultaneously and maintain focus and adapt to a variety of challenges.

Responsibilities

Perform computer lookup/inquiries to determine product location and/or description.
Inspect returned items and accessories for condition, defects, damage, stains, wear, or missing components.
Receive and process returned items according to established warehouse procedures.
Verify returned merchandise against return documentation, packing slips, or system records.
Sort merchandise into appropriate categories, such as: Restock, Repackaging, Quality inspection, Repair or alteration, Damaged/defective, Vendor return, Disposal.
Re-fold, repackage, retag, and prepare sellable merchandise for inventory.
Identify discrepancies between the physical product and system information and report them to Customer Service.
Maintain a clean, organized, and safe work area.
Follows all warehouse safety and security procedures.
Meet or exceed accuracy and productivity expectations.
Assist in other departments of the warehouse, as necessary.
Maintain high inventory accuracy.
Properly identify merchandise conditions.