Quality Control Technician

Balfour Beatty • Savannah, GA

7d

About The Position

The Quality Control Technician (QCT) oversees quality assurance for service request data reviews and follow-up on completed service requests in the YARDI service request/work order management database, as directed by the Facilities Manager/Director. The position reviews Life, Health, and Safety (LHS) work orders and Emergency/Urgent work orders, verifies work quality, and ensures relevant notes and photos are recorded. The QCT also inspects contractor and subcontractor work, documents findings, and follows up on deficiencies until corrected to standard. The role retrieves and enters YARDI data and communicates findings to facility management. Additional duties may include coordinating specific work order classifications, scheduling and inspections, working with Air Force Military Housing Office partners, and inspecting COM homes. Other duties may be assigned.

Work is performed in maintenance, office, and residential home environments, with frequent interaction with staff, contractors, and residents. The position involves physical activity, including regular use of hands to handle tools and equipment, frequent standing, reaching, climbing, balancing, and stooping, clerical work while sitting or standing, and regularly lifting or moving equipment and supplies weighing up to 75 pounds. Travel may be required up to 10% of the time.

Requirements

• High school diploma or GED.
• At least 10 years of maintenance experience.
• Experience or knowledge in residential construction, facility maintenance, property management, contract oversight, or home inspection.
• Solid computer skills.
• Demonstrated strong customer service skills.
• Advanced knowledge in at least one discipline: electrical, plumbing, HVAC, or carpentry.
• Ability to diagnose problems.
• Ability to perform quality control inspections on completed work and repairs.
• Demonstrated ability to train others in skilled trades.
• Strong written and verbal communication skills.
• Strong time management skills.
• Ability to provide guidance and training to technicians.
• Ability to travel up to 10% of the time.
• Valid state-issued driver's license and safe driving record.

Responsibilities

• Review and follow up on 100% of work orders categorized in YARDI as Life, Health, and Safety (LHS), working with Work Order Service Center Coordinators to ensure statuses and notes are updated daily.
• Review the quality of all maintenance technician and contractor work orders related to LHS and Emergency/Urgent work, ensuring relevant photos and inspection notes are uploaded.
• Coordinate with Work Order Service Center Coordinators to ensure accurate notes and photos are added immediately after each quality review inspection.
• Inspect contractor and subcontractor work as coordinated with the Facilities Manager/Director, documenting inspections and findings in the applicable work order, including notes and photos.
• Ensure inspected work meets applicable industry standards, goals, and benchmarks.
• Escalate work that does not meet standards to the Facilities Manager/Director and follow up with the responsible party until the work is corrected to satisfaction.
• Retrieve and enter data in YARDI throughout the quality control process and communicate findings to facility management.
• Coordinate, as needed, service request steps for specific classifications such as moisture-related work orders; schedule and conduct inspections; work regularly with Air Force Military Housing Office partners; and inspect COM homes for quality control standards.
• Perform other duties as assigned.

Benefits

• Discretionary bonuses
• Medical and dental insurance beginning on the first of the month following employment
• Health, flexible spending, and dependent care accounts
• Company-paid life insurance
• 401(k) plan with employer matching
• Paid time off, including sick time, floating holidays, vacation, and personal days
• Two volunteer days per year
• Company-paid short-term and long-term disability
• Parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED