Shreveport Port Team - Quality Control Supervisor

Glovis•Shreveport, LA

19h•Onsite

About The Position

The Quality Control (QC) Supervisor is responsible for supporting the organization’s Quality Management System (QMS) by ensuring compliance with ISO 9001 requirements, customer/OEM expectations, and internal quality standards. This role focuses on monitoring operational quality performance, managing documented information, identifying trends, and driving corrective and preventive actions. The QC Analyst collaborates with cross-functional teams to develop procedures, analyze quality data, investigate nonconformances, and implement improvements that enhance product and process quality.

Requirements

High School Diploma/G.E.D Required
Must hold a valid state-issued driver's license without restrictions Required
2 years of experience in Quality Control Required
1 – 3 years of leadership and/or supervisory experience Required
Effective verbal and written communication skills.
Maintain housekeeping standards.
Ability to follow verbal and written instructions.
Ability to work in a fast-paced, high-volume vehicle logistics or production environment.
Ability to record and verify numbers 17 characters in length (VIN)

Nice To Haves

Associates or higher Preferred

Responsibilities

Ensure compliance with QMS processes including: Non conformance management, corrective and preventive action (CAPA), change management, documented information control, competency and training records, and assist with preparation for internal and external ISO audits.
Develop, review, and maintain Standard Operating Procedures (SOPs), work instructions, and quality forms, ensure all documentation follows document control requirements and revision control, and maintain records and documentation required for ISO compliance.
Investigate quality issues and document non conformance reports (NCRs). Perform root cause analysis using tools such as: 5 why, fishbone. A3 problem solving. Track corrective actions and verify effectiveness.
Collect and analyze quality data to identify trends, recurring issues, and improvement opportunities. Track quality metrics such as: Defect rates, customer complaints, rework, and OEM reported issues. Prepare reports and dashboards to communicate quality performance to leadership.
Ensure operational processes meet OEM requirements and customer specifications, monitor compliance with customer quality standards and requirements, and support investigations and responses related to customer-reported issues.
Assist with training employees on quality procedures and QMS requirements, Promote quality awareness and best practices, and training tracking and documentation.
Support operational quality initiatives by monitoring OEM defect reporting trends and analyzing vehicle inspection, installation, and VPC process quality data
Other duties as assigned