Quality Control Specialist

Skookum•Fayetteville, NC

10d•Onsite

About The Position

Tessera is seeking a Quality Control Specialist to join their team in Fayetteville, North Carolina – Fort Bragg. This is a Non-Exempt, Full-Time position with a Day Shift work schedule. The role involves developing, implementing, and monitoring quality control programs to ensure compliance with contractual, safety, and quality requirements. The specialist will perform independent inspections, review documentation, identify trends, and collaborate with various stakeholders to ensure adherence to established standards and drive continuous improvement. Tessera is dedicated to "Creating Opportunities for People with Disabilities" and supports individuals with disabilities and veterans with disabilities, fostering a purpose-driven culture with core values of Inclusion, Partnerships, and Integrity.

Requirements

Three (3) years of quality control experience required.
Must have a strong facilities maintenance background.
Must be familiar with a military environment.
Must be able to respond to customer inquiries in an efficient and timely manner.
A valid state driver’s license is required with the ability to obtain and maintain coverage by Tessera’s insurance.
Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act.
Must be able to obtain and maintain applicable security clearances and installation access.
A background check and E-Verify will be conducted for this position.

Nice To Haves

First Aid/CPR certification preferred.

Responsibilities

Assist in developing, implementing, and monitoring quality control programs to ensure compliance with contractual, safety, and quality requirements.
Perform independent inspections of service orders, completed work, and associated documentation, including scheduled, unscheduled, and random QA/QC reviews, to verify adherence to established standards.
Perform and document daily inspections using established programs, checklists, and systems to ensure all contract quality specifications are consistently met.
Review work orders, maintenance documentation, historical data, and inspection records to identify trends, recurring deficiencies, and opportunities for improvement.
Monitor performance trends, customer feedback, and complaint data to support continuous improvement and performance accountability.
Identify, document, and communicate deficiencies in a clear and timely manner; initiate and support corrective actions to ensure resolution and prevent recurrence.
Verify completeness and accuracy of service order documentation for presentation and acceptance in accordance with contractual requirements.
Maintain and ensure accuracy of all quality records, including inspection results, reports, and performance data within designated systems (e.g., Smartsheet, SharePoint or other document control systems).
Prepare and submit required daily, weekly, and monthly reports to Quality Control leadership and operational management, ensuring clarity, accuracy, and completeness.
Conduct inspections to ensure compliance with safety, environmental, SOP, and ISO standards; support and participate in internal and external audits as required.
Review contracts regularly to remain current on performance standards, specifications, and any modifications to service requirements.
Collaborate with the Production Control Manager, Assistant Production Control Manager, and Liaisons to ensure alignment between quality standards and service order execution.
Engage with customers during inspections, including soliciting feedback and surveys, while maintaining professional, courteous, and timely communication.
Establish and maintain effective working relationships with customers, employees, and management to promote quality awareness and operational effectiveness.
Utilize computer systems and software applications for data entry, tracking, analysis, and reporting functions.
Travel to on-site and off-site locations as required to perform inspections independently or as part of a team.
Participate in cross-training, training initiatives, and quality-related meetings to support operational readiness and continuous improvement.
Maintain professionalism in appearance and conduct at all times.