Quality Control Specialist
About The Position
Wintrust Mortgage is a full-service, federally chartered lender and part of Wintrust Financial Corporation. The Quality Control Specialist monitors the quality of loan servicing activities and ensures audits comply with company policies, regulatory requirements, third-party subservicer requirements, mortgage insurer requirements, and investor requirements, including those for Fannie Mae, Freddie Mac, Ginnie Mae, HUD, USDA, and portfolio loans. The specialist provides mentoring, guidance, and general oversight to staff and Servicing Quality Control functions. This role oversees the Servicing audit department and processes, including monthly quality control testing and reporting. It also works with the third-party subservicer and internal Centralized Loan Servicing Department to review loans for investor compliance. The role produces and distributes monthly QC reports, identifies trends, communicates feedback, and supports corrective action plans, resolutions, and self-reporting as applicable. The specialist maintains current knowledge of servicing regulations and keeps written quality control procedures and guidelines up to date. The position also performs Default Loan Servicing Quality Control testing to verify conformance with quality requirements, agency and investor requirements, federal and state laws, and company procedures.
Requirements
- Bachelor’s degree or equivalent experience.
- A minimum of three years of audit-related experience in general auditing, quality control, compliance, or a related field.
- Thorough knowledge and understanding of agency (FNMA, FHLMC, VA, FHA, etc.) and investor underwriting guidelines, policies, procedures, and regulations.
- Excellent written and verbal communication skills.
- Self-motivation and drive to ensure accuracy, with the ability to handle multiple projects simultaneously.
- Demonstrated problem-solving and employee development skills.
- Advanced computer literacy, including Excel, Word, and PowerPoint.
Responsibilities
- Monitor the overall quality of loan servicing activities and ensure audits comply with company policies, regulatory requirements, third-party subservicer, mortgage insurer, and investor requirements.
- Provide mentoring, guidance, and general oversight to staff and Servicing Quality Control functions.
- Oversee the Servicing audit department and its processes.
- Oversee monthly Servicing QC testing and reporting to ensure conformance with regulatory and investor guidelines, internal policies, and best practices.
- Work with the third-party subservicer and internal Centralized Loan Servicing Department on loan reviews to validate that serviced loans meet investor requirements.
- Produce and distribute monthly Quality Control reports, including trends, feedback, corrective action plans and resolutions, and self-reporting as applicable.
- Maintain current knowledge of the regulatory environment, including new and proposed regulations affecting servicing.
- Maintain up-to-date written quality control procedures and guidelines.
- Perform Default Loan Servicing Quality Control testing to ensure conformance with quality requirements, agency and investor requirements, federal and state laws, and company policy procedures.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Accidental death and dismemberment insurance
- Short-term and long-term disability insurance
- Parental leave
- Employee Assistance Program (EAP)
- Traditional and Roth 401(k) with company match
- Flexible Spending Account (FSA)
- Employee Stock Purchase Plan at a 5% discount
- Critical illness insurance
- Accident insurance
- Transportation and commuting benefits
- Banking benefits
- Pet insurance
- Tuition reimbursement
- Annual bonus eligibility
- Discretionary or incentive bonus eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
