QUALITY CONTROL SPECIALIST
About The Position
The Quality Control Specialist ensures that vehicles serviced, repaired, or prepared for delivery meet dealership quality standards, OEM requirements, and customer expectations. The role performs final inspections, verifies repair accuracy, checks documentation, and works with technicians and service staff to reduce comebacks and improve service quality and customer satisfaction. The specialist inspects vehicles after service, repair, or reconditioning and before customer delivery. They verify completed work against repair orders and manufacturer specifications, conduct road tests when required, and assess vehicle condition, functionality, cleanliness, and appearance. The role also identifies substandard or incomplete repairs, coordinates corrective action, tracks recurring issues, and supports warranty and quality compliance reviews.
Requirements
- High school diploma or GED.
- Minimum of 2 years of experience in automotive service, inspection, or quality control.
- Strong knowledge of automotive systems and repair processes.
- Ability to read and interpret repair orders, service manuals, and quality standards.
- Valid driver’s license with an acceptable driving record.
- Strong attention to detail and organizational skills.
- Quality inspection and evaluation skills.
- Problem-solving and root cause analysis skills.
- Written and verbal communication skills.
- Time management and prioritization skills.
- Team collaboration skills.
- Customer-focused approach.
Nice To Haves
- Previous dealership experience as a technician or service advisor.
- ASE or manufacturer-specific certifications.
- Experience with dealership management systems (DMS).
- Knowledge of OEM warranty requirements and audit processes.
Responsibilities
- Conduct final inspections on vehicles after service, repair, or reconditioning and before customer delivery.
- Verify that repair-order work has been completed accurately and according to manufacturer specifications.
- Perform road tests when required to confirm vehicle performance, safety, and repair effectiveness.
- Inspect vehicle condition, functionality, cleanliness, and appearance before delivery.
- Ensure quality control checklists and documentation are completed accurately and on time.
- Identify incomplete, defective, or substandard repairs and coordinate corrective actions with technicians and service advisors.
- Track and report recurring quality issues and trends to service management.
- Support compliance with OEM standards, dealership policies, warranty requirements, and safety regulations.
- Assist with warranty audit preparation and quality compliance reviews.
- Provide feedback and recommendations to improve service processes and reduce rework.
- Promote a culture of quality, accountability, and customer satisfaction.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
