Quality Control Specialist

National Agricultural Statistics Service•Olivette, MO

About The Position

This position is with the U.S. Department of Agriculture (USDA), National Agricultural Statistics Service (NASS), Office of the Administrator, Office of the Agricultural Statistics Board (OASB). The incumbent serves as a Quality Control Analyst, individually and as part of a team, ensuring agency public website content is timely, high quality, current, and compliant with established and emerging web policies, procedures, and guidelines. The role maintains agency-level website pages, monitors external website email accounts, responds to inquiries or refers them to subject-matter experts, and manages content through the Content Management System (CMS). The incumbent coordinates with technical specialists to improve web content and document management systems and processes, and stays informed about agency statistical programs and products to provide accurate, timely customer service. The position provides quality control for publishing activities, manages daily website operations, verifies posting requests, and ensures deadlines and applicable standards are met. As the agency's web administrator and the first point of contact for public website inquiries, the incumbent works with staff across the agency to develop, deploy, manage, and maintain web content, and advises content contributors on effective ways to present information.

Requirements

Be a U.S. Citizen or U.S. National.
Males born after December 31, 1959, must be registered with Selective Service or exempt.
Pass satisfactory adjudication of a background investigation and/or fingerprint check.
Use direct deposit for federal payments.
Successfully pass the E-Verify employment verification check.
Serve a one-year probationary period unless previous federal service is creditable.
Meet the GS-12 specialized experience requirement by the announcement closing date: one year of specialized experience comparable to GS-11, directly related to the position.
Have specialized experience managing web content and product development, ensuring quality and effective distribution, and executing communication programs that convey statistical information.

Responsibilities

Maintain the content and presentation of agency-level website pages.
Monitor external website email accounts, respond to inquiries, and refer inquiries to subject-matter experts when appropriate.
Create folders in the Content Management System (CMS) with corresponding files for publication, and send final published content to authors for review and approval.
Work with technical specialists to continuously improve web content and document management systems and processes.
Stay current on agency statistical programs and products to provide timely and accurate customer service.
Quality-control the publishing process and ensure automated and manual tasks comply with accepted quality standards and web-based best practices.
Perform daily web posting activities, address customer requests promptly, and meet publishing deadlines.
Verify posting requests are complete and error-free and that applicable guidelines are followed.
Ensure compliance with agency policies, Office of Communications regulations, and Agricultural Statistics Board clearance procedures.
Ensure the day-to-day operation of the public website runs smoothly and efficiently.
Serve as the agency's web administrator and first point of contact for public website inquiries.
Work with agency staff to develop, deploy, manage, and maintain web content, including data products, visualizations, publications, and informational pages.
Advise statisticians, public affairs specialists, and other content contributors on how to formulate, package, and structure information for effective presentation.