RM/ Quality Control Specialist
Adirondack Trust Company•Saratoga Springs, NY
•$19 - $22•Onsite
About The Position
The Quality Control Specialist is responsible for assuring the integrity of account/customer information in the Core Processing System. A successful Quality Control Specialist must have excellent attention to detail since they need to identify errors, and they also need to have good communication skills since they need to deliver vital information to branches and various departments. The Quality Control Specialist also supports the Call Center and helps manage call volume.
Requirements
- High School Graduate or GED equivalent.
- Strong interpersonal relationship skills.
- Demonstration of effective listening and communication abilities.
Nice To Haves
- Banking experience is preferred.
Responsibilities
- Review essential documents to ensure accuracy.
- Daily review of address & phone number changes, dormant account, and stop payment review.
- Communicate effectively with issues and recommendations of solutions.
- Manage the overall risk of the bank.
- Support the Deposit Operations department functions and the call center.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
