Quality Control Representative

Taylor Morrison•Folsom, CA

3d•Onsite

About The Position

As a Quality Control Representative working for Taylor Morrison, you will ensure the construction of our homes are implemented, audited, maintained, and exceed Taylor Morrison’s high safety and quality expectations. This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay. Successful job applicants will be able to perform the essential functions of the role, and reasonable accommodations will be made to enable individuals with disabilities to perform these functions. These include reporting to the Division/Corporate Office/Community daily and adhering to schedule, the ability to access, input, and retrieve information from a computer and/or electronic device, the ability to have face-to-face conversations with customers, co-workers, and higher-level managers, the ability to sit or stand for long periods of time and move around the work environment as needed, the ability to operate a motor vehicle if applicable, and compliance with company policies and procedures.

Requirements

High School Graduate
Minimum of 3 years of current or recent experience in a customer service related position
1-2 years experience in residential construction
Excellent communication skills and ability to ensure customer satisfaction
Computer skills and ability to adapt to company systems
Possess time management skills
Must be highly organized and detail oriented
Problem solving ability
Ability to multi-task and remain focused

Nice To Haves

Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.

Responsibilities

Perform jobsite inspections throughout the division, organize and distribute to each jobsite.
Perform Monthly Jobsite safety Audits along with management. Organize, record and distribute to each jobsite.
Participate in new community startup meetings with trade partners going over safety expectations as well as quality expectations.
Be familiar with the Taylor Morrison/Darling Safety Programs and assist builders with the proper implantation of the safety program.
Perform quality inspections on homes, compile reports, and re-walk the home as scheduled.
Perform monthly model quality walks and send to the Builder and Sales representative in each community.
Work with trade partners regarding trends in deficiencies and trade issues in both safety and quality.
Be proficient in data entry into the BuildPro Warranty and Inspection System.
Demonstrate the highest level of knowledge and customer satisfaction as a contact for our customers when they have warranty issues, should the need arise to help in the warranty department.
Demonstrate an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements.
Provide a high level of service to our customers and service representatives using guidelines established in Taylor Morrison’s One-year Warranty Program.
Utilize Build-Pro to assist superintendents and sub-contractors with information retrieval.
Attend an OSHA 10-Hour Instruction Course.
Perform other duties as assigned.