QA Tester
About The Position
We are seeking a structured, tech-savvy Quality Control (QC) & Support Analyst to manage software quality, ticket workflows, and testing efficiencies for our web portal and mobile applications. This role reports to the Program Manager and collaborates closely with the Business Intelligence Analyst (BA) to turn requirements into actionable test profiles and triage incoming support tickets. The analyst will also work closely with the Development Team to resolve and clarify issues. By owning the end-to-end and regression test suites, the analyst will independently build fast, repeatable workflows that protect the integrity of our mission-critical emergency management platform.
Requirements
- 4 years of professional experience in Software Testing (QA/QC) with a proven track record designing and maintaining structured end-to-end and regression test frameworks.
- Hands-on experience creating, updating, and organizing bugs, tasks, and test plans within Azure DevOps (or Jira).
- Proven ability to work successfully within an Agile team structure, interacting effectively with Program Managers, BAs, and Developers alike.
- Proven experience testing native mobile apps on both iOS and Android devices, including an understanding of mobile permissions (location, camera) and network interruption behavior.
- Exceptional written communication skills. You must be able to write unambiguous bug reproduction steps that developers can follow without confusion.
Nice To Haves
- Experience with or a strong willingness to learn modern visual test recording and automation tools to speed up manual regression work.
- Familiarity with web testing tools like Postman, Playwright, or browser developer tools.
Responsibilities
- Build, maintain, and execute comprehensive end-to-end (E2E) and regression test suites to ensure that new code updates or mobile OS patches do not disrupt existing core workflows.
- Convert repetitive manual workflows into fast, automated scripts using visual recording and low-code testing tools (e.g., Playwright CodeGen, Selenium IDE) to significantly accelerate pre-release testing cycles.
- Report directly to the Program Manager on testing progress, test coverage, bug metrics, and overall release readiness.
- Work in lockstep with the Business Analyst (BA) to break down user stories and software requirements into structured test scenarios.
- Communicate and clarify technical bugs clearly to the Development Team, provide real-time testing feedback, and verify software fixes during active development sprints.
- Own the full lifecycle of defect tracking and user support tickets, ensuring every bug, edge case, and user issue is clearly documented in Azure DevOps with pristine reproduction steps (Given/When/Then format), environment configurations, and visual attachments.
- Manage incoming user issues, investigate, replicate, and isolate whether a reported problem is a user training issue, a data sync latency, or a software defect before routing it to development.
- Test core mobile features including GPS location tracking, map displays, and the app's critical "offline mode" to ensure field data syncs perfectly once a user regains cellular connection.
Benefits
- Competitive compensation and benefits packages including paid vacation, medical, dental, vision, matching 401K plan, tuition/training reimbursement, and Long & Short-Term Disability.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
