Quality Control Manager

Chimes•Fort Bragg, NC

34d•$29•Onsite

About The Position

The Quality Control Manager oversees and coordinates the quality control functions of the contract. This role is responsible for developing, implementing, and managing Key Performance Indicators (KPIs) based on numerical data to assess custodial quality, operational performance, and organizational readiness. The manager ensures that performance objectives and standards specified by the contract are met through the Quality Control and Training Programs, and that the Contractual Performance Work Statement (PWS) and task frequencies comply with contractually expected quality levels. This position involves daily assessment inspections, reviewing internal and customer reports, analyzing deficiency patterns, and developing improvement strategies. The role also requires reporting quality issues, maintaining electronic records, overseeing the internal corporate inspection system, and developing procedures to improve teamwork, technical custodial practices, and the working environment. Additionally, the Quality Control Manager develops and presents time management systems, stays updated on contract changes, ensures quality performance aligns with the Cleaning Management Institute and safety with OSHA standards, and manages customer satisfaction programs. The position requires effective facilitation skills, driving a company van as necessary, identifying high-value customers for feedback, and responding promptly to stakeholders. Compliance with CPR/First Aid and OSHA training, regular attendance, adherence to dress code, and security procedures are mandatory. This role is designated as essential personnel, meaning employees may be required to remain at or report to work during institutional emergencies. The position also involves attending training and meetings for professional development and working cooperatively with others.

Requirements

Minimum of 5 years’ experience in quality control and training management
Experience with electronic tracking systems such as MAXIMO, SAMS, TAMS, JAMS
Valid driver’s license from state of residence and ability to drive, if applicable for site
License must have been valid for at least 3 years
Acceptable driving record as determined by Agency’s insurance carrier and by Chimes DC policies and procedures
If driving 15 passenger van, must be at least 25 years old
Ability to stand or walk for long periods of time
Ability to go up and down stairs
Ability to reach above the head, bend, kneel, and, stoop
Ability to lift, carry, and push up to 50 lbs. as needed
Ability to work in dusty spaces or adverse weather conditions
Ability to see details on the floor, above the head, or on surfaces
Ability to work independently and collaboratively with others
Ability to be flexible and dedicated to quality and customer service
Ability to supervise and develop others
Ability to make decisions and solve problems
Ability to plan, implement, organize, and prioritize
Ability to manage multiple tasks effectively
Ability to react immediately to emergency situations
Ability to work in a constant state of alertness and with safety always in mind
Ability to analyze data and recommend corrective action
Ability to read, understand, and apply complex contract provisions and technical material
Ability to maintain and submit reports, logs, and other paperwork in a timely manner
Ability to understand and comply with safety procedures and environmental requirements
Ability to report problems and supply and equipment needs to proper authority
Ability to use technology for completion of specified job duties
Ability to manipulate numbers
Ability to act with integrity and ethical standards in job performance
Ability to operate machinery without posing a safety hazard to self or others
Ability to use and care for equipment and cleaning supplies properly
Ability to complete tasks in a timely manner with numerous interruptions
Ability to work a flexible schedule
Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner
Ability to provide guidance, direction, and technical support
Passes and complies with CPR/First Aid training and OSHA training
Attends work regularly according to assigned work schedule
Complies with dress code and personal hygiene standards
Passes and complies with all building and security requirements and procedures
Ensures that all staff comply with security procedures
Wears ID badge(s) at all times while performing work under this Contract
Attends and participates in in-service training, staff meetings, and other activities to facilitate professional development and applies required changes on the job
Works cooperatively with others in a positive, enthusiastic, respectful, courteous manner

Nice To Haves

Candidates with disabilities preferred
Valid CPR/FA certification preferred
Knowledge of green cleaning principles and CIMS certification requirements
Knowledge of quality standards and procedures from the Cleaning Management Institute
Knowledge of regulatory standards, hospital standards, and facility management
Knowledge of OSHA and regulations for SDS, Fire and Safety, Hazard Communications and Bloodborne Pathogens

Responsibilities

Oversees and coordinates the quality control functions of the contract
Develops, implements, and manages Key Performance Indicators based on numerical data to assess custodial quality, operational performance, and organizational readiness to improve performance and productivity
Assures that the performance objectives and standards specified by contract are met through the Quality Control and Training Programs
Assures that Contractual Performance Work Statement (PWS) and frequencies of tasks comply with contractually expected quality levels and percentages of the USG
Performs assessment inspections daily to ensure policies and procedures are effectively managed
Reviews internal and customer inspection and observation reports and responds to inspection/deduction issues
Analyzes deficiency patterns and builds improvement strategies for managers, supervisors, and crew leaders to follow
Reports quality issues to the appropriate Project Manager, Contract Administrator and Director of Quality Assurance and Compliance
Maintains a file of inspection reports and other required reports on an electronic tracking system
Oversees, tracks, and manages the internal corporate inspection system and performance with the JAMs program
Develops, implements, and manages procedures to improve teamwork, technical custodial practices, and working environment for all employees
Develops and presents time management systems to ensure effective, efficient practices
Keeps up with contract changes, modifications, and provisions and makes sure changes are implemented and followed
Ensures implementation of quality performance in accordance with the Cleaning Management Institute and safety in accordance with OSHA standards
Develops, implements, and manages customer satisfaction and relationship programs
Effectively facilitates and leads groups and/or works with staff on a one-on-one basis
Drives company van as necessary in performance of job duties
Identifies high value customers and schedules visits to ensure customer feedback
Responds promptly to contracting office staff, building facility managers, and customers
Passes and complies with CPR/First Aid training and OSHA training
Attends work regularly according to assigned work schedule
Complies with dress code and personal hygiene standards
Passes and complies with all building and security requirements and procedures
Ensures that all staff comply with security procedures
Wears ID badge(s) at all times while performing work under this Contract
Attends and participates in in-service training, staff meetings, and other activities to facilitate professional development and applies required changes on the job
Works cooperatively with others in a positive, enthusiastic, respectful, courteous manner
Performs inspections of daily custodial services for quality assurance
Performs duties of the Quality Inspector as needed
Performs other duties, tasks, and special projects as required