Quality Control Manager

Aleknagik Technology•Dugway, UT

3d•Onsite

About The Position

Aleknagik Technology, LLC (ATL) is seeking a Quality Control Manager to implement, maintain, enforce, and document the Quality Control Program supporting the WDTC Data Science Division Information Technology Support Services contract. This role ensures services are performed in compliance with contract requirements, including PWS, PRS, QASP standards, staffing and certification requirements, Government property controls, and corrective action processes. The Quality Control Manager will provide independent quality oversight, monitor performance trends, validate corrective actions, support Government surveillance activities, and maintain inspection-ready quality records.

Requirements

Active Secret Clearance
Full-Time
Monday–Thursday, 7:00 AM – 5:30 PM MT
100% On-Site
Minimum of five years of experience within the past ten years working as a Quality Control Manager.
Current full-time employee or committed hire available to serve contingent upon contract award.
Experience developing, implementing, and maintaining quality control processes for performance-based Government services contracts.
Experience monitoring staff qualifications, training records, certification records, deliverables, corrective actions, and recurring performance metrics.
U.S. citizen; foreign nationals/immigrant aliens are not authorized to work on this requirement.
High school diploma or equivalent at minimum; higher education preferred where relevant to the role.
Able to speak, read, write, and understand English proficiently.
Proficient with computers and software required to perform work, including Microsoft Office.
Complete and maintain all required onboarding, security, installation access, CAC, acceptable use, NDA, and Government-directed forms/training.
Complete and maintain required training, including Anti-Terrorism Level I, OPSEC, iWATCH, Information Assurance/Cyber Awareness, PII, CTIP notification/training, and other WDTC/Army/DoD-directed training.
Maintain a professional appearance and comply with facility, safety, security, environmental, health, and operating regulations.
Maintain at least current Information Assurance Technician (IAT) Level I professional certification during contract execution unless a higher IAT/IAM/DCWF requirement applies to assigned duties.
Meet all DoD 8570.01-M / DoDM 8140.03 / DoD 8140.01 / AR 25-2 qualification requirements applicable to assigned duties, system access, privileged access, and Government-assigned DoD Cyber Workforce Framework (DCWF) work role(s).
Maintain proof of baseline certification, Computing Environment (CE) certification where applicable, continuing education, renewal status, and training completion for Government inspection.
Personnel without proper and current certification may not perform affected information assurance, cybersecurity, or DoD information system duties.
Mandatory minimum: IAT Level I professional certification during execution unless higher requirements apply to assigned duties.

Nice To Haves

Certified Quality Auditor, ISO 9001 Internal Auditor, Lean Six Sigma, PMP, ITIL Foundation/ITIL 4, Security+ CE, A+ CE, Network+ CE, or other relevant quality/process improvement/cybersecurity certification.
Experience supporting QASP/PRS surveillance, CPARS risk reduction, CDRL reviews, service desk quality metrics, cybersecurity compliance metrics, and Government property inventory controls.
Experience with corrective action plans, root cause analysis, performance dashboards, audit binders, and inspection-ready evidence repositories.

Responsibilities

Develop, maintain, and execute quality control processes aligned to the PWS, PRS, QASP, Work Plan, and accepted QCP.
Monitor contract performance against measurable standards, including Priority 1 ticket resolution, suspected cyber intrusion reporting, GFP inventory, personnel certification compliance, Monthly Progress Report timeliness, labor reporting, meeting attendance, and facility/access list requirements.
Conduct scheduled and unscheduled inspections, sampling reviews, trend analysis, root-cause analysis, and corrective action verification.
Maintain quality records, inspection results, customer complaint records, corrective action records, surveillance support documentation, and nonconformance logs.
Monitor and document staff qualification currency, certification status, training status, and evidence availability for Government inspection.
Identify, investigate, document, correct, and prevent recurrence of non-conforming performance.
Coordinate quality matters with the Contract Manager, Alternate Contract Manager, Systems Administrator, technical leads, ATL corporate quality/security personnel, and Government representatives.
Support development and updates to the QCP and provide quality-control inputs for management reviews, performance meetings, and option-period analyses.
Must understand DoD 8570.01-M / DoDM 8140.03 compliance well enough to audit, track, and report certification status for technical staff performing IAT/IAM/cyber duties.
If assigned a DCWF quality, cybersecurity, compliance, or assessment-related work role, candidate must meet applicable DoDM 8140.03 foundational and resident qualification requirements for that assigned role and proficiency level.
Must maintain inspection-ready records showing personnel certification, CE certification where applicable, training completion, renewal status, corrective action status, and evidence availability.