Quality Control Manager - Media Services

CACI•Chantilly, VA

About The Position

The Quality Control Manager serves as the lead for the Media Services Center’s quality control program and reporting functions. The Media Services Center supports the NRO mission by creating and disseminating multimedia content services in classified and unclassified environments for the NRO, U.S. policy makers, and mission partners across the Department of Defense and Intelligence Community. Its products convey complex concepts, intelligence information, and NRO/IC-wide health and security alerts. The role supports the Center’s emphasis on customer service, creative design, production quality, timeliness, business efficiency, customer satisfaction, and innovation.

Requirements

Active TS/SCI clearance with a polygraph.
University degree (BA/BS) or equivalent experience and at least 10 years of related work experience.
Relevant experience and/or education in business management, marketing, graphic design, interactive design, film and television, broadcast engineering, journalism, mass communications, or video production.
Relevant quality-process experience in continuous process improvement, data analysis, and customer service.
Excellent written communication skills.

Responsibilities

Manage the overall quality and performance of Media Services Center services.
Track metrics corresponding to the MS&O and MSC performance dashboards, including customer satisfaction, capacity, quality, timeliness, and internal and external training.
Perform statistical sampling, data analysis, and documentation.
Develop an inspection system covering all contract service requirements, including scheduled and unscheduled inspections and their frequency.
Use industry-recognized standards to implement process improvements when necessary.