Quality Control Manager - Media Services

CACI International•Chantilly, VA

3d•$120,800 - $265,800

About The Position

The Media Services Center (MSC) supports the NRO’s mission by creating and disseminating multimedia content services in unclassified and classified environments. Its services and products support the NRO, U.S. policymakers, and mission partners across the Department of Defense and Intelligence Community, conveying complex concepts, intelligence information, and NRO/IC-wide health and security alerts. The Quality Control Manager leads the MSC quality control program and reporting functions. The role manages service quality and performance, tracks performance metrics, conducts statistical sampling and analysis, documents results, develops an inspection system covering contract service requirements, and applies industry-recognized standards to process improvements as needed.

Requirements

Active TS/SCI clearance with a polygraph.
University degree (BA/BS) or equivalent experience, and 10 or more years of related work experience.
Relevant experience and/or education in business management, marketing, graphic design, interactive design, film and television, broadcast engineering, journalism, mass communications, or video production.
Relevant quality-process experience in continuous process improvement, data analysis, and customer service.
Excellent written communication skills.

Responsibilities

Manage the overall quality and performance of MSC services.
Track metrics for the MS&O and MSC performance dashboards, including customer satisfaction, capacity, quality, timeliness, and internal and external training.
Perform statistical sampling, data analysis, and documentation.
Develop an inspection system covering all contract service requirements, including scheduled and unscheduled inspections and their frequency.
Use industry-recognized standards to implement process improvements when necessary.