Quality Control Manager

Great Dane LLC•Terre Haute, IN

About The Position

The Quality Control Manager owns the plant-level Quality system under the direction of the Plant Manager and Corporate Director of Quality. The role is responsible for effective execution and governance using Quality gates and KPI performance. The manager develops and oversees the manufacturing location’s product quality management program, including quality assurance and quality control, and works with leadership and cross-functional teams to improve processes, product reliability, and customer satisfaction. The position also serves as a member of the Plant Senior Leadership Team and supports the plant’s Safety, Quality, delivery, and Cost targets. Great Dane is a transportation solutions company and manufacturer of dry-freight vans, refrigerated trailers, and flatbeds. The company describes its workplace as collaborative and rooted in safety, leadership, integrity, quality, and passion.

Requirements

Bachelor’s degree in mechanical or manufacturing engineering; other technical degrees are accepted.
3–5 years of related experience and/or training, or an equivalent combination of education and experience.
At least 5 years of experience in Continuous Improvement and/or Advanced Quality Systems leadership.
At least 2 years of experience in manufacturing.
Quality Management System experience, including ISO and TS16949.
ASQ CQE/CQM certification.
Built-in quality experience.
KPI management experience.
Trailer manufacturing and assembly knowledge.
Knowledge of AQL, inspection, and testing.
Experience with data capture and analysis, and corrective and preventive actions.
Knowledge of process control and statistical process control.
Knowledge of FMEA and control plans.
Experience with Gage R&R and design of experiments.
Knowledge of stack-up and critical dimensions, GD&T, and design for manufacture and assembly.
Knowledge of design verification and validation and finite element analysis.
Knowledge of standard work, error proofing, SMED, TPM, OEE, 6S, visual factory, and value stream mapping.
Analytical thinking, data analysis and reporting, problem solving, change leadership, and continuous improvement skills.
Lean certification and Six Sigma Black Belt/MBB.
Advanced Excel, macros, and VB tools skills.
ERP and JD Edward proficiency.
Travel as needed to assist with HRIS system implementation and support at the location.

Responsibilities

Develop a comprehensive product quality management program, including quality assurance and quality control, for the manufacturing location.
Collaborate with Great Dane’s leadership team to plan, execute, and oversee the product quality management program and continuous process improvement.
Define, develop, and implement short- and long-term quality management strategies, goals, objectives, and tactics.
Develop and maintain Quality KPIs, including Quality Gates, and analyze performance for optimization opportunities.
Use Lean Alert activities and processes to improve product quality and respond to process, product, and service issues.
Assist with implementing Lean Manufacturing goals and strategies, using Lean methodologies and tools to improve operations and processes.
Develop and analyze statistical data and product/process specifications to determine standards and proposed quality and reliability expectations for finished products.
Formulate and maintain quality assurance objectives and align them with production procedures in coordination with other managers to maximize reliability and minimize costs, including failure costs and scrap.
Direct team members involved in inspection and testing to maintain continuous control over materials, facilities, and products.
Plan, promote, and organize training related to product quality and reliability.
Investigate and adjust customer quality concerns.
Collaborate with quality and engineering personnel to identify critical part features and review design manufacturability; recommend changes to customer specifications and tolerances as needed for cost-effective production.
Provide quality engineering support to operations and ensure consistent application of quality techniques.
Resolve quality issues involving capability, tolerancing, and materials.
Identify quality problems, assess solution options, implement action plans, and provide resources to resolve issues.
Communicate and reinforce Great Dane’s commitment to quality improvement.
Coordinate pre-launch production trial-run process monitoring.
Perform duties in accordance with quality system requirements and act as the voice of Great Dane’s customers.
Coordinate with Sales, Purchasing, Engineering, Production, and Maintenance to resolve customer complaints and concerns.
Serve as a key member of the Plant Senior Leadership Team, supporting plant Safety, Quality, delivery, and Cost targets.
Perform other duties as assigned.