Quality Control Manager

Agri-Cover•Jamestown, ND

13d•Onsite

About The Position

Agri-Cover, Inc., an aftermarket automotive manufacturer, is hiring a full-time Quality Control Manager in Jamestown, North Dakota. The role assists with the quality control program to support continuous production of products that meet established standards. The manager develops, implements, and coordinates product assurance efforts intended to prevent or eliminate defects in new and existing products, working with departments across the organization. The position oversees supplier and internal corrective action processes, analyzes quality data and field failures, supports product testing and inspections, and coordinates responses to quality-related problems with internal teams, customers, and vendors. It also oversees quality assurance within the department, including industry best practices, employee training, and the development of tools and processes to meet department quality goals. The role directly supervises one to two employees in the Quality Control Department and carries out supervisory duties in accordance with organizational policies and applicable laws. The position is based at a climate-controlled facility and is scheduled Monday through Friday, with no nights or weekends.

Requirements

High school diploma or GED; or one to three months of related experience and/or training; or an equivalent combination of education and experience.
Ability to design workflows and procedures.
Ability to develop alternative solutions and work well in group problem-solving situations.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform arithmetic with whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
Ability to use common-sense understanding to carry out detailed but uninvolved written or oral instructions and address problems involving a few concrete variables in standardized situations.
Knowledge of accounting software, contact management systems, internet software, inventory software, and Microsoft Office, Excel, and Outlook.
Ability to meet the physical demands of the job, including standing, walking, handling or feeling objects, talking or hearing, and lifting and moving materials.
Ability to regularly lift and move 25 pounds, frequently lift and move 50 pounds, and occasionally lift and move up to 100 pounds; team lifting or mechanical assistance is preferred when lifting over 50 pounds.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Manage the Supplier Corrective Action Request (SCAR) process.
Manage the Internal Corrective Action Request (ICAR) program, directing submissions to the appropriate department managers and ensuring satisfactory corrective actions are returned in a timely manner.
Document and analyze external field-failure data, identify trends, and help resolve product quality issues affecting customers.
Collect and review data and product specifications to determine whether standards are being met.
Develop and initiate standards and methods for inspection, testing, and evaluation through team approval and customer feedback.
Assist in devising sampling procedures and develop forms and instructions for recording, evaluating, and reporting quality and reliability data.
Set up and conduct tests of complete units and components under operational conditions to investigate design proposals or obtain data for development, standardization, and quality control.
Assist Quality Control staff with measuring and testing products and tabulating data about materials, products, or process quality and reliability.
Record test procedures, results, numerical and graphical data, and recommendations for product or test-method changes.
Assist Dealer Services with assessments and decisions regarding customer warranty claim requests.
Coordinate with procurement, the QC Assistant, manufacturing, customers, and vendors to help resolve quality-related problems.
Maintain working knowledge of current codes and developments in testing and examination methods for processes, materials, and products.
Provide final inspection of outbound products.
Train and work with team leads to inspect products in their departments periodically throughout the year.
Perform first-article measurements for new Make and Buy piece parts.
Inspect received products upon request to ensure they meet ACI and industry standards.
Analyze field returns and report findings to the appropriate people.
Respond to production requests for product or process information.
Manage email correspondence to the Quality Control Distribution Group, work with others to find solutions, and report results to the group.
Conduct routine finished-product audits.
Oversee and follow up on completion of new-hire training and assist with retraining as needed.
Oversee department quality assurance, including industry best practices and developing tools and processes to meet quality goals.
Directly supervise one to two Quality Control Department employees, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and problems.
Perform other duties as assigned.