Quality Control Manager

Black Box•Chandler, AZ

35d•Remote

About The Position

The primary focus of this role is Quality Control Field Inspections, which involves observing, reporting, and providing oversight for remediation of specific Black Box project installations and safety activities. This position will be responsible for collaborating on and developing process improvements based on inspection audits. Job activities center on assessing Black Box specific developmental needs to drive training initiatives and identify suitable training solutions for employees. The role actively observes and designs effective methods for Quality Assurance/Quality Control through training and 'Zero Defect' performance. Quality Control field inspections within the 'Structured Cabling Installation Environment' will be observed, reported, and remediated based on ICT Industry codes, standards, and best practices. The Field Inspector will report and enforce proper processes and procedures for all structured cable and low voltage installation, maintenance, testing, and troubleshooting project activities. This includes Structured Cabling in laboratory, manufacturing, data center, and office environments, covering both ISP (Inside Plant) and OSP (Outside Plant) Black Box projects. Coordination, collaboration, and communication are key to success. This position will identify and organize the needs for delivery of OSHA10 & OSHA30 certification for Black Box employees as required.

Requirements

BICSI RCDD preferred or ability to achieve RCDD within 12 months (company compensated).
Hold a BICSI Tech (TE350 Cert) or ability to achieve within 6 Months (company compensated).
Documentable certifications preferred (train up as needed) and actual ICT experience required.
5 or more years of in the following capacity required: Verifiable ICT field installation experience – preferably as a Foreman or Field Leadership position
Information and Communications (ICT) industry experience and knowledge of relevant ICT codes, standards, industry best practices
Positioning and managing quality and/or training initiatives, standards and technical materials
Awareness and comprehension of Six Sigma Quality Improvement Processes desired.
Awareness and comprehension of OHSA10 and OHSA30 safety certifications desire
Excellent English communication and presentation skills required
Capability to write inspection discovery summaries as well as communicate via written and verbal in a professional manner.
Ability to read and understand drawings, prints, spreadsheets and specification documents.
Proficiency in Microsoft Office Suite
Proficiency in PowerPoint
Proficiency in Web and teleconferencing services

Nice To Haves

Additional proficiency in Visio, Bluebeam, Plan Grid, BIM 360 and Revit a plus

Responsibilities

Administers spending against the departmental budget.
Proactively ensures that all products and services conform to recognized and sound implementation/engineering practices, applicable codes, regulatory, reliability, and to all quality requirements in contract specifications.
Lead from the front, in terms of customer engagement and technical know-how.
Audit and Collaborate to refine the Black Box quality program and implement company-wide best practices and enhancement ensuring continuous improvement.
Collaborate with in-house Black Box/BICSI trainers to coordinate training and maintain applicable certifications and requirements for the quality program and field resources including, but not limited to: product, industry, and client-specific standards and requirements.
Collaborate and coordinate with Field Leadership and HR on suggested requirements for skills and certification tracking/management.
Review key customer engagements and requirements to develop successful and repeatable strategy for responses.
Advise Project Management in development and upkeep of skills assessments analysis and detail training plans for key accounts and projects.
Mentor and coach on site Quality Assurance/Quality Control Team members to enable them to credibly “Observe, Report and Remediate” any quality situation that may arise.
Ensure effective communication between quality, operations and sales teams along with other key internal stakeholders.
Track and report internal and client facing metrics meaningful to the business and that will aid in constant process improvements and efficiencies.
Ensure all relevant groups are actively engaged, informed and “on deck” when required for large scale complex and/or competitive prospect first-of-kind and proof of concept engagements as dictated by “Lessons Learned” sharing.
Engage with and maintain mutually beneficial feedback relationships with customers and key infrastructure manufacturers as required to support field inspection activities and remediation opportunities.
Build administrative documentation for project related Close Out packages as dictated by client specifications, Division 27, and scope of work (SOW) direction.
Provides input via reports, pictures and documentation to demonstrate site delivery process and performance.
Conducts field inspections for quality and attention to BICSI, Industry, Manufacturer and associated Black Box standards.
Perform other duties as assigned.