Quality Control Manager

Leidos

3d•Remote

About The Position

The Leidos Health and Services Sector is seeking a Quality Control Manager, contingent upon contract award, who will lead the quality assurance efforts ensuring program compliance with healthcare quality standards, conducts regular audits, and implements performance improvement strategies to meet quality metrics. This position supports a government contract providing 24 hours a day 7 days a week healthcare services to Active Duty Service Members and their families. Role is primarily remote with the ability to travel up to 25%- candidate MUST be a U.S. citizen and speak fluent English, be located in the UNITED STATES and have the ability to obtain a Public Trust Clearance.

Requirements

Bachelor’s degree in healthcare management, business administration, communication, IT, social science, or a related field.
Minimum of 3 years experience managing a QA program in healthcare or telehealth setting including a required nurse or medical clinical background.
Minimum 3 years experience including: Developing and managing quality metrics, auditing processes, and performance improvement methodologies.
Ability to develop and implement QA protocols and conduct regular reviews.
Demonstrated success in applying interpersonal, analytical, organizational, and communications skills in managing a quality assurance program.
Demonstrate knowledge of QA best practices.
Ability to pass a criminal history, fingerprint background checks, and credential review/verification.
This position is a remote position and requires a quiet, private, confidential space to work from as well as having access to your own reliable high-speed internet hard wired to your home or apartment (coax or fiber from the Internet Service Provider (ISP) to your home. Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable.
U.S. citizen
Fluent English speaker
Located in the UNITED STATES
Ability to obtain a Public Trust Clearance

Nice To Haves

4 years management experience in a large call center setting
Direct military affiliation or military spouse
Certified Professional in Healthcare Quality (CPHQ)
Certified Manager of Quality/Organizational
Certified Quality Auditor (CQA)
ISO 9001 Lead Auditor
Certified in Healthcare Compliance (CHC)

Responsibilities

Develops quality assurance programs ensuring that data, metrics, and reports gathered, managed, and reported are within contract standards and ensures compliance with credentialing and training of all personnel.
Serves as a member of the leadership project management team ensuring service delivery and contract deliverable execution.
Manages and implements approaches to provide quality throughout the program.
Creates and updates the QMP.
Assesses performance and reports progress against metrics and SLAs.
Develops PQI standards and monitors quality standards against accreditation standards across the program.
Reviews incidents, accidents, grievances, identifies patterns, trends and recommends areas for improvement.
Ensure accreditation standards are met when indicated.
Reviews case records to evaluate the presence, clarity, quality, and continuity of required documents.
Ensures mandates, laws and policies are followed.
Supervises quality and reporting staff.
Designs, implements, monitors quality operations and compliance.
Responsible for performance measurements and analytics, customer reporting, policies and procedures, quality of all services and service delivery tracking, coordination of satisfaction surveys, performance guarantee tracking, integration of quality improvement processes and compliance oversight.